Hello, I have been racking my brain for the past 4 days trying to get this product to work with no avail. Here is what I have: -Microsoft Server 2003 installed on my File Server -I have Snap Deploy 3.0 build 3235 installed locally on my File Server. -Every component installs locally except for the Snap Deploy Management Agent (does this need to be installed on the local computer where I have the Management Console installed, or just on the PXE Server so the client computers can use it?) -I have an image that supposedly worked stored locally on the File Server -I also have the PXE Server installed and configured with the Master Image Creator and Snap Deploy Management Agent. -I have the Universal Deploy installed and have the licenses loaded into my License Server. Here is what is going on: -The client computer accesses the PXE Server and allows me to select the Snap Deploy Management Agent -My server has the Management Console installed, and is able to see the computers available for deployment -When I select the machine that I want to manually deploy to, I go through the process of selecting or creating a template, with the image that is stored locally on the computer as the image that I want to use. -It starts the deployment process, connects to the client computer, and gets to about 4% through the process -All of a sudden it says it is not able to retrieve and deploy the image. -This happens when I try to deploy to a computer with the same hardware or different hardware, with Universal Deploy turned off and on. I have tried everything I can think of to solve this, I have spent numerous hours on the phone with their tech support who is completely unhelpful. I am wondering if anyone else has had this problem and if anyone can help me fix this. Thanks!