SmartSecurity 6 freezes Windows 8 during the boot

Hi,

i'm using the last release Eset SmartSecurity 6 (6.0.308.2 / French) on several PC under Windows 8. During the boot process, Eset freezes the PC (when i go to the desktop, i have only the wallpaper and a few icons in the task bar) up to 1 to 2 minutes. if a remove or i disable eset or use another vendor solution i have no trouble.

i read several notes about it but i don't find any solution.

any idea to solve this problem ?
Thanks

Jerome

 

Hey mephishop

I can't offer a solution, sorry. But just out of curiosity, what happens if you disable HIPS in the advanced setup, and then reboot. Does windows 8 still freezes? Do you use default settings? and Do you have any other real time protection running besides eset? Like Malwarebytes e.g.

Cheers, Janus

 

yes. i did the test => same result
i notice also the same trouble under Windows 7
Windows 7 or Windows 8 service control manager says ESET Service is waiting to start(event ID 7022)

 

Hey

Last shot from me, try to see this link about " Eset service " running/started? Link: Check if the ESET Service is missing.

HTH, Janus