Smart Security cuts conection to sql server off!!!

Discussion in 'ESET Smart Security' started by yairsaumeth, Mar 31, 2009.

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  1. yairsaumeth

    yairsaumeth Registered Member

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    Good morning, afternoon, evening.
    I have a little big problem with SS 3 and now 4, because i updated. We have an administrative program called Saint and it works with MSSQL. The problem is that when the program is idle for about 5 to 7 mins, the connection is terminated, therefore the user has to shut and restart the program. I know the firewall is doing this beacuse when disabled the connection remains alive at all times. I have set the firewall to interactive, automatic, automatic with rules and no success. I know ESET SS is the best antivirus ever, that's why i want to resolve this issue and still use ESET products.

    Is there a way to shutdown this idle-cut-off function? or any other solution.

    Thank you for any help provided.
     
  2. cupez80

    cupez80 Registered Member

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    which ESS version do you use ? if you use version 3 try to upgrade to version 4 which has new option to keep idle connection so it wont be dropped.
     
  3. yairsaumeth

    yairsaumeth Registered Member

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    thank you cupez80 for attending my help call.
    I had this issue with ver 3 and now that i have ver 4.0.314.0, still have the problem. I did upgrade.
    i need to know what configurable parameter controls that function. thank you.
     
  4. ronjor

    ronjor Global Moderator

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    See if the screenshot helps.
     

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  5. yairsaumeth

    yairsaumeth Registered Member

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    ronjor, thank you also for the response.
    i will most certainly try the new apporach, hopefully this will fix it. futurely i will announce you guys about the outcome of this.
    thank you.
     
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