Smart Security crash at startup!

Discussion in 'ESET Smart Security v3 Beta Forum' started by Arrombador, Jul 3, 2007.

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  1. Arrombador

    Arrombador Registered Member

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    Yes, it crashes at splash screen, and i can't uninstall, repair :oops: because a message that can't close eset service popup,
    Im using windows vista 32bit, what can I do to uninstall or repair the installation?
    I did chdsk, no sucess anyway......
     
  2. ugly

    ugly Registered Member

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    Same problem on XP.:mad:


    eset.JPG

    The ONLY thing you can do is to start in safe mode and delete ESET folder in Program Files. After that run some reg. cleaner.(you will have to reset Security Center too ...:isay: )
     
  3. Arrombador

    Arrombador Registered Member

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    Yes, i deleted the startup entries, and the program folder at startup, because the error report of vista was using cpu a lot,
    Here's detailed information of error:
    Aplicativo com falha ekrn.exe, versão 3.0.137.0, carimbo de data/hora 0x46803d01, módulo com falha unknown, versão 0.0.0.0, carimbo de data/hora 0x00000000, código de exceção 0xc0000005, deslocamento com falha 0x002a224c, identificação do processo 0xb88, hora de início do aplicativo 0x01c7bd8113692918.
    Now how do i delete the eset service?
     
  4. Verus

    Verus Registered Member

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    I've got the same problem on Microsoft Windows Vista Enterprise:

    http://img233.imageshack.us/img233/9219/errormz1.th.jpg

    Problem signature:

    Problem Event Name: APPCRASH
    Application Name: ekrn.exe
    Application Version: 3.0.137.0
    Application Timestamp: 46803d01
    Fault Module Name: StackHash_1703
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 0015224c
    OS Version: 6.0.6000.2.0.0.256.4
    Locale ID: 1033
    Additional Information 1: 1703
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 1344
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
     
  5. Tantalos

    Tantalos Registered Member

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  6. Capone

    Capone Registered Member

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    Same problem on my XP sp2 o_O


    Error communicating with kernel

    = no internet communicating (1h) :mad:
    = no e-mail communicating (1h) :mad:



    What is wrong o_O
     
    Last edited: Jul 3, 2007
  7. Verus

    Verus Registered Member

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    Also i can't reboot my machine because of this.
     
  8. Tantalos

    Tantalos Registered Member

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    I can reboot (in Vista), but I just get the error prompt at every startup without being able to make it go away.
     
  9. Arrombador

    Arrombador Registered Member

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    Yes, its all the same kernel contact error :(
     
  10. a_ashendorf

    a_ashendorf Registered Member

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    On XP Professional SR 2
    Can not get past splash screen. Just hangs.

    will try to uninstall everything and start over.
     
  11. a_ashendorf

    a_ashendorf Registered Member

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    Had to uninstall ESET Smart Security.

    Will not uninstall in Safe Mode.

    First set Eset Service to Disabled
    can not stop service while running.

    Reboot.
    make sure no ESET components are running.

    Uninstall by way of Add and Remove Programs
    go into regedit and remove ESET branch from both
    HKCU software ESET
    HKLM software ESET

    reboot

    then install 1b
    works then
    of course all settings are gone

    but it works
     
  12. Verus

    Verus Registered Member

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    Anyone tryed this cause i reinstalled twice.
     
  13. ugly

    ugly Registered Member

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    There is obviously a problem with ESS beta.
    It will be nice to hear an official opinion about it.o_O
     
  14. spiritfly

    spiritfly Registered Member

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    Same here happened to me today. This morning when I turned on the computer everything was fine, but after I got back from work, ESS crashed at Windows startup. My version of ESS is the latest b1, I'm with windows XP sp2 with all the latest service packs. The "Don't Send" Window keeps popping up if I try to close it by clicking the Don't Send button, and if I leave it and don't press nothing they keep popping after every 5-10min. then right after I close them all a small window comes up sayng: Error connecting to kernel(actually this came up only twice or three times). Here is my screenshot:

    http://img337.imageshack.us/img337/3503/esetbug2rb6.th.jpg

    I've installed the b1 version a few days ago without first uninstalling the older a2(or which one was before b1). So guys, please try to mention if you have uninstalled the older ESS version before installing b1. Maybe this has something to do with it. I will try to reinstall the b1 now and see what will happen.
     
    Last edited: Jul 3, 2007
  15. bubbleflubber

    bubbleflubber Registered Member

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    One option....

    I'm not sure if it'll help anyone else, but with XP, I found that in order to keep the system from crashing (over and over and over again, even after "clicking OK to terminate the program"), I went into my Program Files folder, then the Eset folder, then the Eset Smart Security folder, found "ekrn.exe" and MOVED the file to my desktop. As soon as I did that, I "clicked OK to terminate the program" and the error message stopped.

    What to do after? Not so sure, but I can tell you this. I've got it up and running, but only after I uninstalled it, rebooted, reinstalled it without rebooting (it doesn't usually require a reboot after installation anyway), then changed my settings and updated manually (from within the GUI).

    It's only a temporary fix, mind you, as the program "is" running and "is" updated; however, the trick is that I have to keep the computer running, too. Any restart will require the "trick" all over again.

    (I understand it's beta, but how this update got out without a little better alpha testing is beyond me. It's a simple reboot, for goodness' sake. Doesn't take a rocket scientist to figure that one out.)

    ---------

    UPDATE:

    It does seem that installing the original program WITHOUT updating does allow for a restart. (Just a thought, in case you might want to do one fresh install and wait until a fix is released.)

    ---------

    UPDATE 2:

    Ok, I'm only half correct. It seems in my first update, the aforementioned process did work. However, when trying it on my second computer, I imported my settings (.xml file) before rebooting, and had the kernel problem on the next startup.

    ---------

    UPDATE 3:

    It looks like the problem (between my first 2 updates) may be a registry problem. On my first computer, before my fresh installation, I cleaned my registry. Update #1 occurred as listed.

    On my second computer, I did NOT clean my registry before the fresh installation. Thus the reason for Update #2.

    My above trick "may" only work if the registry has been cleaned prior to a fresh installation. This may or may not work with your particular computer. You are free to give it a shot.
     
  16. peterbra

    peterbra Registered Member

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    Exactly the same here !!!

    I'm posting this after I uninstall ESET, and I'll try to reinstall it now.

    I agree that this must be issue with ESET and best is to wait for official opinion about that !
     
  17. Verus

    Verus Registered Member

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    Re: One option....

    Let's just wait for a fix :p
     
  18. bubbleflubber

    bubbleflubber Registered Member

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    New update fixes it!

    Thanks ESET!
     
  19. Tantalos

    Tantalos Registered Member

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    How do you install the update, when the program keeps effing up?
     
  20. Capone

    Capone Registered Member

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    PROBLEMS AGAIN (STILL !) When I restart PC !

    [MOVE]PROBLEMS AGAIN[/MOVE]

    [MOVE]WHERE ARE FIXES ?[/MOVE]
     
    Last edited: Jul 3, 2007
  21. ASpace

    ASpace Guest

    Disable Eset Service from Control Panel -> Administrative tools -> Services , reboot

    1. Download fresh new ESS from http://download1.eset.com/special/essbeta1b/ess_nt32_enu.msi
    1. Uninstall your current version from Control Panel -> Add/Remove programs
    2. Reboot the computer when prompted
    3. Delete manually
    - C:\Program files\ESET
    - C:\Documents and Settings\All users\Application data\Eset

    4. Install again ESS beta . Use Typical install and keep essbeta for username/password


    Does this help ?
     
  22. Capone

    Capone Registered Member

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    Sorry, but I think this Fixes must be official !!!
     
    Last edited: Jul 3, 2007
  23. ASpace

    ASpace Guest

    I can read even if you write it this way
    Sorry, but I think this Fixes must be official !!! :cautious:

    Extra tension is completely unnecessary , I am sure Eset are aware of the problem and will fix it as soon as possible . Remember that you agreed with all the things (pluses and minuses) to use this BETA so you cannot complain! :isay:
     
  24. ugly

    ugly Registered Member

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    How can you be so sure ?
    Nothing yet from ESET.
     
  25. Capone

    Capone Registered Member

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    "I am sure Eset are aware of the problem and will fix it as soon as possible"

    And why must I dowloaded now ?
    I Will wait from official !
    It must be fresh date !

    "Remember that you agreed with all the things (pluses and minuses) to use this BETA so you cannot complain!"

    I Know that !
    I just have a small problem with ESS :D like others
     
    Last edited: Jul 3, 2007
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