I've just downloaded and installed the latest version of Eset Smart Security to test out on a customers laptop. Previously, I used NOD32 Anti-Virus with Counterspy. After a discussion with Mike Rosenstock (East Coast rep. for ESET), I figured it was time to give it a shot, since before this latest version, I did have a few minor things that I wasn't too thrilled about. In any event, generally, it appears to be the 1-stop solution. Thanks Mike!! However, 2 questions: 1> Customer states that e-mails in Outlook go directly to trash... how do I "train" not only the customer to RTFM (read the 'fine' manual') ... (where is documentation explaining how it works, and how to tweak the settings for e-mail/spam?) so that e-mails can be taught as to what is or is not spam? 2> After installing Smart Security on this Vista laptop, and hard wiring into my Linksys router, I got all kinds of errors on my network (iMac & MacBook) with IP Address in use errors, DHCP Server errors, all kinds of wacky stuff. Also a DOS/CMD window popped up asking for permission to add IPCONFIG RENEW to the firewall. So what's this all about? The very reason I was a little hesitant to use this Smart Security from the beginning was because of "end user" issues and concerns. Meaning, I don't want to be married to them every time they have issues or problems with an application, so easier was better. Did I make the right choice to go with the 'one in all' Smart Security? So, how do I address these issues?