Smart Security 5 hangs, 4 - works fine.

Discussion in 'ESET Smart Security' started by parkher, Oct 9, 2011.

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  1. parkher

    parkher Registered Member

    Joined:
    Apr 9, 2010
    Posts:
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    I just upgraded from 4.2.71.2 to 5.0.94.0

    After rebooting I noticed that Smart Security becomes non-responsive when attaching a new external usb 2.0 drive.
    Not just Smart Security, it somehow brings down the whole system, I had to use "reset" button to restart.
    Tried rebooting multiple times.
    Later I found out that even some external usb 2.0 drives that were connected and detected during booting still caused Smart Security to hang.

    Only when all the external drives were disconnected (except eSATA ones) and then after rebooting I was able to go back to SS 4.2.71.2 using system restore.

    Now I am back to 4.2.71.2 and everything is working fine again.

    Perhaps I have to add, that recently I had (3-4 times?) a small problem with version 4 too - always after rebooting, but it goes away after rebooting again:

    Once I got "GUI cannot communicate with the kernel"
    And a couple of times the internet was completely blocked (but LAN working) and SS (but only SS) not responding.


    Should I have been more patient with SS 5 and waited for some initial scan to complete or something?
    Still, it should never be not responding, and when it affects the stability of the whole system - even worse.

    ---------
    My computer is 4 years old GA-X38-DQ6 with quad-core Q6600 @ 2.4 GHz, XP SP3 32 bit with 4 GB of memory.
    I was not using /3GB switch.
    May be relevant: I have 3 network adapters in my PC active simultaneously with three different ISPs.
     
    Last edited: Oct 9, 2011
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    This issue is currently under investigation.

    As a temporary workaround, please plug USB drives into the computer prior to powering up the system.

    Regards,

    Aryeh Goretsky
     
  3. AHS0

    AHS0 Registered Member

    Joined:
    Jul 7, 2009
    Posts:
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    sometimes when going to sleep mode the pc would hang
     
  4. CRL

    CRL Registered Member

    Joined:
    Sep 12, 2009
    Posts:
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    Location:
    Switzerland
    I have the same problem like pakrher with USB Drives in Antivirus 5. But not in V4.

    Regards
     
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