Smart Securety und HP Protect Tools

Discussion in 'ESET Smart Security' started by SKN_EDV, Nov 26, 2009.

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  1. SKN_EDV

    SKN_EDV Registered Member

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    May 12, 2009
    Posts:
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    Hello, we are currently using HP EliteBook Notebooks in our company.
    Those notebooks have a software called "HP Protect Tools" installed
    right from the start.

    It seems that Smart Security (V. 4.0.467.0 German) has massive problems
    with this software. Since installing Smart Securety on those HP notebooks
    SmartSecurity blocks network communication and slows the system down,
    making it impossible to work for the user.
    Furthermorte it is not possible to make i clean uninstall.

    Are any problems according HP Protect Tools and Smart Securety
    known yet?
     
    Last edited: Nov 26, 2009
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
    Posts:
    14,374
    This is the English ESET forum and support is provided in English only. If you're having problems uninstalling ESS, follow the instructions in this KB article and try installing the latest build 4.0.474.
     
  3. SKN_EDV

    SKN_EDV Registered Member

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    May 12, 2009
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    *push*
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I am not familiar with the HP software you mentioned, but was wondering if you had tried excluding it from being scanned in ESET Smart Security? If so, did that make any difference?

    Regards,

    Aryeh Goretsky
     
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