Slow Restore True Image 10 home edition

Discussion in 'Acronis True Image Product Line' started by vick_chiklets, Mar 27, 2008.

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  1. vick_chiklets

    vick_chiklets Registered Member

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    I recently had a hard drive failure, but since I knew the drive was failing I had 2 images. The first full disc to an external usb hard drive and the second C partition only to my second internal sata drive. Upon installing the new drive I ran a restore from the external usb drive, which took 14 hours. It's a 400gb sata-3g 7200rpm hard drive, so that wasn't too bad because of the transfer speed limitations of usb 2.0.
    However, my most recent image of the C partition was on my second internal sata drive a 500 gb WD 7200rpm sata-3g because I THOUGHT restoring from one sata drive to another would be much faster than from an external usb drive. Boy was I mistaken. The image restore from the sata drive took 1 day and 10 hours!!! It worked fine, but can somebody tell me why the heck that is the case? At first I thought something must be wrong and canceled the restore, which only meant I had to start all over again (another day lost). I couldn't believe it and it's the reason I'm deciding whether to just change to another image software rather than upgrading to version 11. I have an HP intel core 2 quad core w/ 3gb of ram running Windows Vista and there's about 81gb of file information that was restored on the 363gb "C" partition. I also use the "high" compression setting on backups if any of that matters.
    By the way, I've been very happy with the software until this situation. It's saved me several other times on other computers without this huge delay.
    VC
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello vick_chiklets,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the latest build doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. vick_chiklets

    vick_chiklets Registered Member

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    I have the latest build. Since the restore worked eventually there's no reason for me to try the workaround except as a test. Unless there's a test restore mode the only chance I'd have to test your workaround is next time I need to restore my hard drive. Could be a day...could be a year. Thanks anyway.
    By the way, I submitted a request to technical support the day it occurred and it's been almost a week and I've gotten no response from them. Not that I need it now.
    VC
     
  4. Brian K

    Brian K Imaging Specialist

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    vick_chiklets,

    A restore of that size should be completed in 6 hours.

    Could you check the Maximum Transfer rate of your USB HD and both internal HDs with HD Tune? What are the results?

    http://www.hdtune.com/
     
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