Slow performance on USB-disk

Discussion in 'Acronis True Image Product Line' started by ernefors, Sep 25, 2006.

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  1. ernefors

    ernefors Registered Member

    Sep 25, 2006
    We have a problem when using True Image 9 on a HP Dx-5150. We are about to create an image of the disk but it takes forever to write it to an USB-disk.

    The PC is a HP DX5150 minitower (AMD 64), installed out of the box with Windows XP Pro SP2. The disk is 250 GB (where about 4 GB is in use).
    The USB-disk is a LaCie 250 GB (designed by F.A. Porche).

    The disk works perfect on other PCs.

    We started to make an image last friday afternoon. It seems to be idle but we left it on over the weekend. This monday-morning it was still in progress, it had completed about 70% in approximately 56 hours! Now (13:30 monday afternoon) it says it needs another 1 hour to finish.

    Is there any known issues with Acronis True Image and this type of disk or with the HP DX5150? Since all of the products works perfect by themselves but not in this context it feels to me like a BIOS/driver/settings issue...

    /Jan E.
  2. shieber

    shieber Registered Member

    Oct 27, 2004
    4 GB ought to take a few mintues at most, even with a USB 2 (Unstable Stuttering Bus). USB 1.x would take about ten times longer at least but that should still put you in the neighborhood of about 20 or 30 minutes or something like that. I'd bet money on the USB and a BIOS issue but let's seewhat Acronis suggests.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004

    Thank you for using Acronis Backup Software

    Please be aware that estimated time and image archive size are quite approximate as different types of data allow different levels of compression and require different amounts of time to be compressed. So there is no need to worry about the discrepancy that appeared.

    The compression level is set to Normal by default, but in case you need to create an image as fast as possible, you can select Minimal compression. If you need to burn an image to removable media, you can select Maximum compression.

    Thank you
    Alexander Gladkov
  4. Xpilot

    Xpilot Registered Member

    May 14, 2005
    Hello ernefors,

    To perfectly frank Alexander Gladkov's reply is "not fit for the purpose".

    I suggest you raise a ticket with technical support with as much detail as you can muster.

    Try running a backup from within Windows rather than from the CD should only take a few minutes even if you include a verification.

    You could also create a Bart PE CD with TI plugin. You will find a huge improvement over the plain TI CD in backup and restore times.

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