Slow opening of Word, Excel & OE.

Discussion in 'ewido anti-spyware forum' started by Ralphw, Jun 1, 2006.

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  1. Ralphw

    Ralphw Registered Member

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    Using XP SP2, with AVG, Spyware Blaster, Defender & Spybot S&D.
    Since updating my security, Word, Excel and OE have become very slow to open, even opening existing files now takes longer. In order to check what is causing this I need to disable Ewido, but I cannot find out how. Any advice would be appreciated.
     
  2. karl.ewido

    karl.ewido former ewido team

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    For the case the ewido guard is installed and running in the background, deactivate the 'Realtime protection' in the status screen of the ewido anti-malware and then check again.
     
  3. Ralphw

    Ralphw Registered Member

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    Thanks Karl,
    Realtime protection deactivated, problem still there.
     
  4. pojispear

    pojispear Registered Member

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    maybe Defender or spybot
     
  5. ErikAlbert

    ErikAlbert Registered Member

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    Go off-line, uninstall all suspected security softwares and try word or excel again. If it is fixed, then you install your security softwares one by one and try word or excel again after each install.
     
  6. gerardwil

    gerardwil Registered Member

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    Isn't that very drastic? :eek:
    I would change your word uninstall into deactivate.

    Gerard
     
  7. OldRebel

    OldRebel Registered Member

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    There is a history of Windows Defender interfering with both Word and OE. Deactivating Defender has not solved those problems in the past. Uninstalling it has. I recommend that you do a search for similar problems at the Windows Defender newsgroups. I have not kept up with them lately, but in the past, they have posted some workarounds and registry fixes.
    http://www.microsoft.com/athome/sec...&cr=US&r=51ff6653-8629-4b09-90bb-2dff877f91f9
     
  8. Ralphw

    Ralphw Registered Member

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    Thanks fo the replies,
    I have been running Spybot for a long time now and it has not caused any problems previously. I have now removed Defender and the problem stll exists. That leaves Ewido as the only other new addition that could be causing the trouble.
    Can this be deactivated or do I have to uninstall.
     
  9. ErikAlbert

    ErikAlbert Registered Member

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    That is upto you. One thing is sure deactivating isn't the same as uninstalling.
    Do you defrag regularly?
     
  10. Ralphw

    Ralphw Registered Member

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    I defrag about once a month.
    If I could deactivate Ewido temporarily surely this would then tell me if it if this that is the cause of the slow opening of Word etc?
     
  11. OldRebel

    OldRebel Registered Member

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    It is still possible that Defender caused that problem. It changes a registry key involved with AV scanning of OE that might not be undone simply by uninstalling it. Did you search through the Microsoft Widows Defender newsgroups about this? This type issue seems much morely likely to be related to Defender and to recent Windows updates than it does to Ewido. To deactivate Ewido, just use the link in the GUI to uninstall the guard.
     
  12. OldRebel

    OldRebel Registered Member

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  13. Ralphw

    Ralphw Registered Member

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    Thanks OR, I'll look further into those references and see if I can sort something...
     
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