slow boot with XP--not spyware?

Discussion in 'other software & services' started by puffgirl, Jul 15, 2004.

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  1. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Please help.

    I have a 2003 Gateway computer (pentium (R) CPU, 2.53 GHz, 512 MB RAM, 75 GB with about 8 GB used) which uses XP as its operating system. When my husband and I bought the computer last year, boot up was really fast. Now, however, it takes almost 2 minutes to bring up the desktop screen. We don't use the computer for much except email, digital pictures, word processing, and the internet, so we don't have a lot of fancy stuff (i.e. gaming and the like) going on.

    I have tried everything I know to "fix" this problem. I ran spybot and ad-aware (they found a few spyware programs, but removing these entries did not really do anything to help boot time.

    I also ran msconfig and, using some helpful windows websites, disabled some programs at startup that we don't use to help streamline things. This also did not seem to help very much.

    I have done a disc cleanup, disc scan, and a disc defrag without any result. I also ran Norton AV (after doing a live update). It did not find anything unusual.

    I suppose, if all else fails, we can live with the 2 minute boot, but I remember that this computer used to boot up within 15-20 seconds. I am curious as to why things have declined. I am worried that things will get worse.

    I ran hijackthis.exe, and here is what it said:
    Logfile of HijackThis v1.98.0
    Scan saved at 11:13:13 PM, on 7/14/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\System32\nvsvc32.exe
    C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\AT&T\WnClient\Programs\WNConnect.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\AT&T\WnClient\Programs\WNCSMS~1.EXE
    C:\WINNT\System32\wuauclt.exe
    C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
    C:\WINNT\explorer.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Symantec Shared\NMain.exe
    C:\PROGRA~1\NORTON~1\navw32.exe
    C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\81U3C1IN\HijackThis[1].exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
    O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O6 "USB002" /M "Stylus C82"
    O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O12 - Plugin for .cdx: C:\Program Files\Internet Explorer\PLUGINS\Npcdp32.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
    O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
    O17 - HKLM\System\CCS\Services\Tcpip\..\{3CB1CDF5-7B54-4410-BA97-5AC93CEDF3A1}: NameServer = 12.102.244.1 204.127.129.1
    O17 - HKLM\System\CS1\Services\Tcpip\..\{3CB1CDF5-7B54-4410-BA97-5AC93CEDF3A1}: NameServer = 12.102.244.1 204.127.129.1

    Any assistance that you could provide would be most helpful and appreciated. I don't know what else to do (save wipe the harddrive clean and start over). Please advise. I have run out of things to try.

    Best regards,
    Elva
     
  2. JacK

    JacK Registered Member

    Joined:
    Jun 20, 2002
    Posts:
    737
    Location:
    Belgium -Li?ge
    Hello,

    Go to C:\WINDOWS\Prefetch and delete its content. Reboot.

    Run Bootvis (d/l http://www.majorgeeks.com/download.php?det=664) Follow the procecedure. If it does not improve the boot time, at least you may analyse the log and see what is slowing down the boot.

    Regards,
     
  3. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    puffgirl;

    Slow bootups are usually cause by a failed device driver load, failed software load, or failed network communications. They are also caused by an accumulation of junk over time. These problems are easy to resolve.

    Lets start at level one, and work our way up:

    Have you checked the Event Viewer and looked at the System Log, and the Application Log? Are there any red Error icons, or yellow Warning icons?

    Have you checked the Device Manager for any failed devices? Make sure that you select "Show hidden devices" in the View menu. Look for icons that have yellow exclamation points, or red X's.

    The failed network communications are a little tougher to track down, so we will save this for later.

    Close Hauled
     
    Last edited: Jul 27, 2004
  4. sick0

    sick0 Registered Member

    Joined:
    Feb 12, 2004
    Posts:
    143
    delete all junk files, clean your registry, defrag your drive, then use tunexp's ultra fast booting....

    tools you can use: tune-up utilities 2004, jv16 powertools, window washer, driverheaven's tunexp, etc...
     
  5. zcv

    zcv Registered Member

    Joined:
    Dec 11, 2002
    Posts:
    355
    I would not use Bootvis to diddle the system, have read too many posts (at other forums) about Bootvis on it's own making things worse. For analyzing, its great. I also was under the impression that MS pulled Bootvis as a download because of the problems caused when used for more than analysis.

    As far as the slow system - one big factor IMO is Symantec, just gobbles up the system. I counted 7 Symantec processes.

    Regards - Charles
     
  6. nick s

    nick s Registered Member

    Joined:
    Nov 20, 2002
    Posts:
    1,430
    I recommend Bootvis as well. When Bootvis first reboots your system, it will do its work when Windows loads. Let it run (it may take 1-2 minutes). It is not something you need to run every day, but the speedup has always been noticeable for me. I would also use a registry optimizer/defragmenter like NTREGOPT. If you're comfortable with the Services control panel, you could follow Black Viper's Guide to stop services you don't need.

    Nick
     
  7. bigc73542

    bigc73542 Retired Moderator

    Joined:
    Sep 21, 2003
    Posts:
    23,873
    Location:
    SW. Oklahoma
    Have you added DSL or cable internet lately. Some xp computers will not assign an ip address with DSL or Cable and the computer hunts for an ip address on boot and it will not completely boot up until xp eventually assigns a default ip for that boot session. On my computer the only cure to the slow boot was when I installed a router. The router assigned an IP address and now it boots in seconds instead of minutes. This may not be your problem but it is a known problem with windows xp but only on some computers.

    bigc
     
  8. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Hello again.

    I tried bootvis, and it helped a little. But my boot time is still over a minute. I have a modum (not DSL or cable), so I don't think that is the problem. The screen seems to get hung up at the Windows XP page (the little bar that scrolls across the screen actually slows down during boot up).

    I went home last night and looked into my event viewer and device manager tools to help diagnose the problem, as you suggested. I didn't find any warnings or errors in the device manager (would they be obvious like they are in the event viewer?), but I did find quite a few in the event viewer.

    I don't know how to make sense of what all of these errors mean, how to fix them, or how they might relate to my problem of a slow boot. Any help or advice you can give would be most appreciated.

    Here is a list of what I found (each error/warning appeared multiple times):

    Under application (in event viewer)

    Source: Win Mgt (event 62) warning: WMI ADAP was unable to process the .NET CLR Networking performance library since one of the data blobs reported to have classes but had zero size.

    Source: Event System (category 52, event 4354) warning: The COM+ Event System failed to fire the ConnectionMadeNoQOCInfo method on subscription {EDEC43F4-9E71-42CC-99BD-657993A9ACE2}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}. The subscriber returned HRESULT 80010105. –occurs a lot

    Source: Application error: Fault bucket 22097907.

    Source: MSiInstaller: Product: HP DC3000 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Uninstall_XP, location: C:\DOCUME~1\Owner\LOCALS~1\Temp\{F6B252D4-39FF-4A76-8E34-DF86DB0C5149}\, command: C:\DOCUME~1\Owner\LOCALS~1\Temp\{F6B252D4-39FF-4A76-8E34-DF86DB0C5149}\Uninstall_XP

    Source: Application hang (category 101): Hanging application msimn.exe, version 6.0.2800.1123, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Source: crypt 32 (event:3) Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: 0x2

    Source: Userenv. Windows saved user BENGALLOVE\Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

    Source: live update (event ID 59) 6004: Internal authentication failed for the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Item1115_avenge$201.5$20microdefs2_microdefsb.curdefs_symalllanguages\enncurd2.x86 file.Run LiveUpdate again as the cause may have been a transmission error. If the error persists, contact your network administrator or LiveUpdate provider.

    Under system (in event viewer)

    Source: DCOM (error) Access denied attempting to launch a DCOM Server using DefaultLaunchPermssion. The server is: {00020906-0000-0000-C000-000000000046}
    The user is Unavailable/Unavailable, SID=Unavailable.

    Source: W32 Time The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

    Source: Service Control Manager The Application Management service terminated with the following error:
    The specified module could not be found.

    Source: Plug Play Manager Timed out sending notification of device interface change to window of "MyTest"

    I will try anything you suggest. Please help, if you can.
    Thanks so much, in advance,
    Elva
     
  9. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    PuffGirl;

    Thanks for posting the application errors. I am still reviewing them. I do have a quick question. Please use Internet Explorer and go to:

    http://windowsupdate.microsoft.com/

    After the web page loads, please confirm that the web sites address starts with:

    http://v4.windowsupdate.microsoft.com/

    Specifically, what I am looking for is the v4. I noticed in your log file that the WindowsUpdate error mentions v3. I just want to confirm which version of WindowsUpdate you are using.

    If it does come up as v3, please go ahead and click on the v4 link above and update your system.

    Close Hauled
     
  10. zcv

    zcv Registered Member

    Joined:
    Dec 11, 2002
    Posts:
    355
    Also use botvis as an analytical tool.

    Follow the instructions in the Help on how to do this.

    There are categories for the OS - Drivers - Software. Each category will be timed and post here. This at least will narrow down what the holdup is.

    Regards - Charles
     
  11. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Thank you, Close Hauled and everyone for all of your help. I will check on the version of windows that I have as soon as I get home and let you know. I will also check the boot vis log and see where it says that the hang up is. Please don't give up on me. I really don't know that much about PCs (having had a Mac for most of my adult life). I really want to be able to put things right, if I can.

    The good thing to come out of this bad situation is that I am learning more about my PC (and how it works). I have already improved my computer's security settings using the tips and advice on this site. I am not sure if I mentioned this or not, but my computer (save the slow boot up) seems to be working fine, as far as I can tell.

    Thanks again for taking the time to review all the details so carefully. I really appreciate it. I will be checking back soon.

    Best,
    Elva
     
  12. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    PuffGirl;

    The above quoted error can be fixed. After you have done what I mentioned above, please follow the instructions in this site:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;319590

    I am still reviewing the rest of your logs. The goal is to eliminate all of the errors that regularly occur.

    Close Hauled
     
  13. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Hello everyone.

    I disabled windows messenger to fix the system error 4354 using the instructions provided in the link (I don't use messenger anyway.) I didn't want to download anymore software, but I can download the update, if you think this would be better.

    Also, the version of windows I am using is version 4. I don't know why it said v.3 (perhaps before the update?).

    Also, I noticed more of a slow down in boot up after I had to remove the worm that was circulating through the internet last year (Sasser?). This computer had the worm, and although I was able to remove it, things seemed to get progressively slower after that. I think that was last summer/fall sometime, but I can't remember. I remember that I had to disable system restore as part of the cleansing process, so hopefully I didn't do any damage to my machine. Just a thought.

    Also ,my husband I noticed even more of a slow down (at boot up) when we loaded the HP DVD writer onto this computer. We have since removed this program, as the writer itself was only on loan to us. I defragged the drive after removing this program (big memory hog), but it didn't seem to restore us to where we were before.

    Again, I appreciate all your help and your time in helping me sort this out. Please let me know if there is anything more I can do. I will keep checking the boards for your advice.

    Best,
    Elva
     
  14. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    PuffGirl;

    Did your husband remove all of the software associated with the HP DVD burner? If not, look in "Add or Remove Programs" control panel for any software associated with it and remove it.

    Do you have an Intel network card. Do you know the and model of it?

    Finally, could you please find and run these two programs:

    DXDiag.exe
    MSInfo32.exe

    The first is the DirectX diagnostics utility. The second is the System Information utility.

    DXDiag should be in:

    C:\WINDOWS\SYSTEM32

    MSInfo32 should be in:

    C:\Program Files\Common Files\Microsoft Shared\MSINFO

    Please run all of the tests in DXDiag and export the information to DxDiag.TXT by clicking on the "Save All information..." button.

    Then run MSInfo32 and select "Export..." from the File menu. Export the information to a text file and call it "System Information.txt".

    Please e-mail those two files to me. They will tell me what your system has for hardware, and whether or not your drivers are up to date.

    Close Hauled
     
  15. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Thank you.

    I will find and run both of these programs when I get home. I ended up downloading the update to messenger to get rid of error 4354 (disabling it did not remove the error, but downloading the messenger update did). Also, I no longer have trouble with the DCOM error, as I used the DCOMbobulator service to turn of DCOM on my machine (found the link on this forum). I couldn't figure out how to fix the 7203 error (the 7204 error went away it seems). The microsoft website said a fix was available, but it was not clear to me how to obtain this fix.

    Event Type: Error
    Event Source: Service Control Manager
    Event ID: 7023
    Description: The Application Management Service terminated with the following error: The specified module could not be found.

    I also tried to fix the crypt32 error.

    Event Type: Error
    Event Source: crypt32
    Event Category: None
    Event ID: 8
    Date: date
    Time: time
    User: user name
    Computer: computer name
    Description:
    Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

    To resolve the error, I turned off the update root certificates component, according to the microsoft help page.

    I believe I removed all the rest of the HP DVD software, but I will check again when I get home.

    Thanks again for your advice. I will send you the files and keep checking back here.

    Best,
    Elva
     
  16. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    One more thing...I ran bootvis to determine where the lag is...and this is what I found (on a horizontal timeline from 0-76 seconds)

    disk: 0-2s
    drivers: 3-10s
    registry+pa: 11-21s
    video: 22-25s
    server+logon: 29-76s
    shell: 42-57s

    The vertical line on this timeline (drawn in by bootvis program) was shown at 57 seconds. Also, I noticed that when I first run bootvis (trace) after emptying the prefetch folder, that the bootup is pretty quick. However, when I optimize and reboot, the bootup slows down markedly. The boot seems to get hung up on the windows screen (bar slows down and almost stops during boot). In addition, there is a quite a bit of time spent on the black screen (after the windows screen disappears, but before the welcome (desktop) screen appears). Don't know what any of this means (if anything), just thought it might help with the diagnosis of where the problem might be.

    I will check on the make and model of intel card, too. I am ashamed to say that I couldn't tell you if I even have one of those.

    Best,
    Elva
     
  17. ronjor

    ronjor Global Moderator

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    Location:
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  18. Close_Hauled

    Close_Hauled Registered Member

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    Posts:
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    Location:
    California
    Ronjor;

    Thanks. I asked her not to install anything for now until we get to the root of her problem. In this case though, Belarc can be an exception.

    PuffGirl;

    If you want, you can install Belarc. Belarc will analyze your system and generate a report in HTML format. You can e-mail that HTML file to me.

    Close Hauled
     
  19. ronjor

    ronjor Global Moderator

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    Location:
    Texas

    Close hauled

    Sorry. Didn't mean to opt in here. Carry on! :)
     
  20. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Hello again,

    No trace of HP DVD program remains in the add/remove programs panel.

    I ran DXDiag.exe and MSInfo32.exe, as Close Hauled suggested, and I downloaded Belarc as Ronjor suggested. When I ran DxDiag the first time, it said that it may have had trouble loading Direct 3D the last time (I don't know what it means by last time since I have never loaded it to my knowledge)...I saw the test pictures just fine, but there was a lag when the bouncing box finally appeared on the full screen test.

    Belarc lists my Intel processor as

    2.53 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache

    Doesn't mean a whole lot to me. I hope all of this means something to somebody out there.

    I will keep checking back for more things to try. I appreciate whatever advice you can offer, as I have gotten just about as far as I can go on my own.

    Thanks so much, in advance,
    Elva
     
  21. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Belarc will give a lot more than what you have provided, mine is the following:

    Computer Profile Summary
    Computer Name: XXXXX (in WORKGROUP)
    Profile Date: Tuesday, 20 July 2004 6:54:20 PM
    Advisor Version: 6.1f
    Windows Logon: XXXXXX

    Click here for Belarc's PC Management products, for large and small companies.

    Operating System System Model
    Windows XP Professional Service Pack 1 (build 2600) No details available
    Processor a Main Circuit Board b
    2.80 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. 8IG1000-G x.x
    Bus Clock: 200 megahertz
    BIOS: Award Software International, Inc. F3 03/04/2004
    Drives Memory Modules c,d
    400.09 Gigabytes Usable Hard Drive Capacity
    252.16 Gigabytes Hard Drive Free Space

    ASUS CRW-5224A [CD-ROM drive]
    HL-DT-ST CD-ROM GCR-8521B
    3.5" format removeable media [Floppy drive]

    ST3200822A [Hard drive] (200.05 GB) -- drive 1
    ST3200822A [Hard drive] (200.05 GB) -- drive 0, s/n 3LJ0R916, rev 3.01, SMART Status: Healthy 496 Megabytes Installed Memory

    Slot 'A0' has 256 MB
    Slot 'A1' is Empty
    Slot 'A2' has 256 MB
    Slot 'A3' is Empty
    Local Drive Volumes


    c: (on drive 0) 200.05 GB 120.48 GB free
    d: (on drive 1) 200.05 GB 131.68 GB free
    Network Drives
    None detected
    Users Printers
    local user accounts last logon
    PC User 20/07/2004 6:11:38 PM (admin)
    local system accounts
    Administrator never (admin)
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never

    DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

    Hewlett-Packard HP-GL/2 Plotter on \\FULLBACK\d1plt1
    Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801EB Ultra ATA Storage Controllers
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller] Intel(R) 82865G Graphics Controller [Display adapter]
    Hitachi CML174SX [Monitor] (17.1"vis, s/n H3B004394, February 2003)
    Bus Adapters Multimedia
    Intel(R) 82801EB USB Universal Host Controller - 24D2
    Intel(R) 82801EB USB Universal Host Controller - 24D4
    Intel(R) 82801EB USB Universal Host Controller - 24D7
    Intel(R) 82801EB USB Universal Host Controller - 24DE
    Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD MPU-401 Compatible MIDI Device
    Realtek AC'97 Audio
    Standard Game Port
    Communications Other Devices
    Realtek RTL8139/810x Family Fast Ethernet NIC #2
    Network Card MAC Address: 00:00:1C:D8:62:22
    Network IP Address: 144.133.221.206 / 22 HID-compliant consumer control device
    HID-compliant consumer control device
    HID-compliant device
    USB Human Interface Device
    USB Human Interface Device
    Built-in Infrared Device
    HID Keyboard Device
    HID-compliant mouse
    USB Composite Device
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    Virus Protection
    No details available
    Installed Microsoft Hotfixes [Back to Top]
    DataAccess
    no verification data Q832483 on 24/03/2004 (details...)
    no verification data KB870669 (details...)
    DirectX
    DX9
    SP1:
    passed verification KB839643-DIRECTX9 on 8/06/2004 (details...)
    Internet Explorer
    no verification data SP1 (SP1)
    no verification data Q330994 (details...)
    no verification data Q823353 (details...)
    no verification data Q831167 (details...)
    no verification data Q832894 (details...)
    no verification data Q837009 (details...)
    Windows Media Player
    passed verification Q828026 (details...)
    passed verification KB837272 (details...)
    SP0
    passed verification Q828026 on 24/03/2004 (details...)
    Windows XP
    SP0
    passed verification KB837272 on 2/05/2004 (details...)
    SP2
    passed verification Q322011 on 24/03/2004 (details...)
    no verification data Q327979 on 24/03/2004 (details...)
    passed verification KB810243 on 24/03/2004 (details...)

    Windows XP
    SP2 (continued)
    passed verification Q814995 on 24/03/2004 (details...)
    passed verification KB817778 on 24/03/2004 (details...)
    passed verification KB820291 on 24/03/2004 (details...)
    passed verification KB821253 on 24/03/2004 (details...)
    passed verification KB822603 on 24/03/2004 (details...)
    passed verification KB823182 on 24/03/2004 (details...)
    passed verification KB824105 on 24/03/2004 (details...)
    passed verification KB824141 on 24/03/2004 (details...)
    passed verification KB824146 on 24/03/2004 (details...)
    passed verification KB825119 on 24/03/2004 (details...)
    passed verification KB826939 on 24/03/2004 (details...)
    passed verification KB826942 on 24/03/2004 (details...)
    passed verification KB828028 on 24/03/2004 (details...)
    passed verification KB828035 on 24/03/2004 (details...)
    passed verification KB828741 on 2/05/2004 (details...)
    passed verification KB833407 on 6/05/2004 (details...)
    passed verification KB833998 on 2/05/2004 (details...)
    passed verification KB835732 on 2/05/2004 (details...)
    passed verification KB837001 on 2/05/2004 (details...)
    passed verification KB839645 on 14/07/2004 (details...)
    passed verification KB840315 on 14/07/2004 (details...)
    passed verification KB840374 on 11/05/2004 (details...)
    passed verification KB841873 on 14/07/2004 (details...)
    passed verification KB842773 on 14/07/2004 (details...)

    Click here to see all available Microsoft security hotfixes for this computer.

    verifies OK Marks a HotFix that verifies correctly
    fails verification Marks a HotFix that fails verification
    (note that failing hotfixes need to be reinstalled)
    Unmarked HotFixes lack the data to allow verification
    Software Licenses [Back to Top]

    Belarc - Advisor d8e2896b
    Microsoft - Internet Explorer 55274-645-1896202-23835 (Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
    Microsoft - MediaPlayer 69808-351-1370217-04420
    Microsoft - Office Professional Edition 2003 73931-640-0000106-57834 (Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
    Microsoft - WebFldrs XP 12345-111-1111111-09388
    Microsoft - Windows XP Professional 55274-645-1896202-23835 (Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
    Software Versions [Back to Top]
    Adobe Reader Version 6.0.0.2003051900 *
    Advanced Process Manipulation *
    Ahead Software AG - Cover Designer Version 2, 3, 0, 6 *
    Ahead Software AG - InfoTool Application Version 2, 2, 1, 0 *
    Ahead Software AG - Nero BackItUp Version 1, 2, 0, 15 *
    Ahead Software AG - Nero Burning ROM Version 6, 3, 1, 15 *
    Ahead Software AG - Nero CD - DVD Speed Version 3, 0, 1, 0 *
    Ahead Software AG - Nero DriveSpeed Version 2, 0, 2, 0 *
    Ahead Software AG - Nero ImageDrive Version 2, 27, 0, 4 *
    Ahead Software AG - Nero SoundTrax Version 1, 0, 0, 28 *
    Ahead Software AG - Nero StartSmart Version 1, 0, 1, 18 *
    Ahead Software AG - Nero Wave Editor DLL Version 2, 0, 0, 32 *
    Apple Computer, Inc. - QuickTime QuickTime 6.1c *
    Belarc, Inc. - BelManage Client Version 6.1f *
    BigPond Broadband Cable Login *
    BST - BSPlayer v1.0 Version 1.0.0.0 *
    Cinematronics - 3D Pinball Version 5.1.2600.0 *
    CoffeeCup Free Viewer Plus Version 2.6.0.0 *
    CoffeeCup Software - Quick Viewer Version 2.5.0.0 *
    Cottonwood Software - File-Ex Version 3.0.0.24 *
    Created by javacool. - FileChecker v1.7 Version 1.07.0001 *
    Eraser Version 5.7 *
    ewido security suite Version 0, 1, 0, 101 *
    FaberBox - Faber Toys Version 2.05.0240 *
    filecheckertutorial Version 1.00 *
    Free Spider *
    Groom-A-Zebu (tm) - Proxomitron Naoko-4.5 2003-6-1 *
    home - Ostat Version 0.32.0265 *
    Inno Setup Version 51.13.0.0 *
    InstallDriver Module Version 7.07 *
    Intel(R) Common User Interface Version 7.0.0.3762 *
    IrfanView Version 3.80 *
    Java Web Start *
    javaw.exe *
    Jordan Russell - Inno Setup Uninstaller Version 51.7.0.0 *
    Karen's Power Tools Version 2.02.0003 *
    Lavasoft Ad-aware Plus Version 6.0.0.0 *
    M&R Technologies, Inc. - PCStitch version 6 Version 6.02 *
    M&R Technologies, Inc. - The DMC Floss Editor Version 6.02 *
    Macromedia, Inc. - Flash 4.0 Version 4,0,7,0 *
    Microsoft (R) .NET Framework Version 1.1.4322.573 *
    Microsoft (r) Windows Script Host Version 5.6.0.8515 *
    Microsoft Application Error Reporting Version 11.0.5515 *
    Microsoft Clip Organizer Version 11.0.5510 *
    Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 *
    Microsoft Corporation - Messenger Version 4.7 *
    Microsoft Corporation - Office Source Engine Version 11.0.5525 *
    Microsoft Corporation - SelfCert Version 11.0.5510 *
    Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.1106 *
    Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *
    Microsoft Corporation - Windows Movie Maker Version 2.0.3312.0 *
    Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
    Microsoft Corporation - Zone.com Version 1.2.626.1 *
    Microsoft Office 2003 Version 11.0.6113 * Microsoft Office Document Imaging Version 11.0.1897.0 *
    Microsoft Office InfoPath Version 11.0.5531 *
    Microsoft Office Outlook Version 11.0.5510 *
    Microsoft Office Picture Manager Version 11.0.5510 *
    Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
    Microsoft Open Database Connectivity Version 3.520.9030.0 *
    Microsoft Windows Media Player Version 6.4.09.1125 *
    Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
    Microsoft(R) Windows Media Player Version 9.00.00.2980 *
    Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
    Microsoft® Visual Studio .NET Version 7.00.9466 *
    Microsoft® Windows(TM) Shell PowerToys Version 96.02.06 *
    MindVision - Installer VISE 2.8.3 Version 2.8.3 *
    MindVision Software - Installer VISE Version 3.1.1 *
    Mozilla - Firefox Version 1.7: 2004070723 *
    NetBeans IDE 3.5.1 *
    NOD32 *
    NOD32 Control Center *
    NOD32 Kernel Service *
    none - burnatonce Version 0.99.0005 *
    OpenOffice.org 1.1.1 *
    OpenOffice.org 1.1.1 Version 6.00.8753 *
    Overnet Application Version 0.53.0.0 *
    PepiMK Software - Spybot - Search & Destroy Version 1, 3, 0, 12 *
    PGP Version 8.0.2 *
    PGPsdk Version 3.0.2 *
    Prismatic Software - DupDetector Application Version 3.101 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3018 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.857 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2400 *
    Realtek Sound Manager Version 5.1.0.24 *
    RegCleaner The same as the FileVersion *
    Safer Networking Limited - SpyBot-S&D Version 1, 3, 0, 12 *
    Script Defender *
    Script Defender Updates *
    Sierra Entertainment, Inc. - Hoyle Casino Version 1, 0, 0, 0 *
    SmartLine, Inc. - Active Ports Version 1, 4, 0, 0 *
    SpywareBlaster AutoUpdate Version 3.02 *
    SpywareBlaster Version 3.02 *
    SpywareGuard LiveUpdate Version 2.02.0001 *
    SpywareGuard Version 2.02.0001 *
    Strip'n Score *
    SunJavaUpdateSched *
    SWE von Schleusen - UltimateZip Quick Start Version 1.1 *
    SWE von Schleusen - UltimateZip Self-Extractor Version 2.7 *
    SWE von Schleusen - UltimateZip Version 2.7 *
    Telstra - BigPond Broadband Cable Login Version 1.00 *
    WinImage Self Extractor file Version 6.10.6100 *
    WinZip Version 8.0 (3105) *
    Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
    Zone Labs Client Version 5.0.590.043 *
    Zone Labs Inc. - Internet Access Monitor Version 5.0.590.043 *
    Zone Labs Inc. - TrueVector Service Version 5.0.590.043 *
    Zone Labs Uninstaller Version 5.0.590.43 *


    Hope this helps...

    Cheers :D
     
    Last edited: Jul 20, 2004
  22. puffgirl

    puffgirl Registered Member

    Joined:
    Jul 15, 2004
    Posts:
    14
    Location:
    Oregon
    Hello Blackspear,

    You are right. :) Belarc did give me more data than I posted. I only mentioned the processor specificially in the post because that was a direct question that I got. I sent the html file to Close Hauled (who specifically requested it), but I will post the results here, too. (I am sorry that I didn't post the log outright, but I didn't know if anyone would be interested in seeing it.) I will certainly post the results of the Belarc download when I get home. I hope that it will mean something to somebody out there because I still haven't been able to figure out why my computer is slow during boot up.

    Thanks so much for your interest. I will keep checking back here for advice and things to try.

    Best,
    Elva
     
  23. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    No!!! Do not post the Belarc file. It has personal information in it. That is why I had you mail it to me.

    Close Hauled
     
  24. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Yes, and I missed that one, all fixed now though :rolleyes:

    Cheers :D
     
  25. Close_Hauled

    Close_Hauled Registered Member

    Joined:
    Apr 24, 2004
    Posts:
    1,015
    Location:
    California
    Bumping Puffgirls issue for her. She is till working this issue.

    Close Hauled
     
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