Singapore Airlines customer logs into account, sees stranger's personal data

guest · Jan 5, 2019

Singapore Airlines customer logs into account, sees stranger's personal data
January 5, 2019
https://www.zdnet.com/article/singa...gs-into-account-sees-strangers-personal-data/

A Singapore Airlines (SIA) customer has reported an incident in which she was able to view someone else's personal data after successfully logging into the carrier's frequent flyer programme using her user ID and password.

On the page that contained mostly that person's personal data, Leo was able to view the booking reference number of his upcoming trip, including the destination and departure date, as well as his recent transactions such as the number of miles he converted using points from his credit card and a recent trip he took to Tokyo.

"Such incidents are unacceptable for a company as big as Singapore Airlines. How can you do a system upgrade without proper testing? It's frustrating that we're held hostage by these companies that demand our personal details, but don't keep the data safe. [...]"
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[Update: Leo said a representative from the airline called Saturday afternoon to say the security glitch had been due to a "software bug" and her personal data had not been compromised. The agent added that "a few people" also were affected by the incident.]
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Singapore Airlines customer logs into account, sees stranger's personal data

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