Signature updates failing

Discussion in 'ESET NOD32 Antivirus' started by aptisman, Sep 15, 2009.

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  1. aptisman

    aptisman Registered Member

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    For the last two days my updates have failed, using XP.

    I am not aware of anything being changed, and my user name and password are OK.

    Would welcome suggestions as to solving the problem.

    Thanks.
     
  2. ASpace

    ASpace Guest

    The error message is ?
     
  3. aptisman

    aptisman Registered Member

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    Sorry,

    Virus signature database update failed
     
  4. ASpace

    ASpace Guest

  5. MathewG

    MathewG Former ESET Support Rep

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  6. aptisman

    aptisman Registered Member

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    I've worked through all that, although I was not able to delete the emo files, and finally uninstalled and reinstalled, to no avail.
     
  7. ASpace

    ASpace Guest

    Your computer could be infected by malicious software that prevents NOD32 from updaing . There are many threats known to do that .

    I'd suggest you make sure your computer is not infected . If you are unsure , please , post in a forum that provides malware cleaning services . There are numerous on the Net . You could try to register in AumHa
     
  8. ccomputertek

    ccomputertek Registered Member

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    check your hosts file for blockage ? what kind of firewall do you use ? virus infiltration ? run malwarebytes..
     
    Last edited: Sep 15, 2009
  9. Marcos

    Marcos Eset Staff Account

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    Do you have a firewall installed that might be blocking communication for ekrn.exe?
     
  10. ccomputertek

    ccomputertek Registered Member

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    Since he said he reinstalled and still has the same problem, your probably right.Or communication is being blocked by something somewhere else.


    would it work to try and ping an eset update server from his computer ?
     
  11. aptisman

    aptisman Registered Member

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    No, my firewall (LooknStop) was not blocking eset. I am free of malware, nothing reported by Spyware Terminator or Malwarebytes, so I guess it was a conflict somewhere.

    Not having done so for some time I wiped the drive and reinstalled XP and everything else, and all is now fine.

    My only remaining question, should NOD32 start early in the boot sequence, it seems to be one of the last?
     
  12. ASpace

    ASpace Guest

    NOD32 has two processes - ekrn.exe and egui.exe

    ekrn.exe represents the ESET Service (the kernel) . It works as a service and it loads early in the boot process.

    What you see as last is the egui.exe - it is the graphical user interface which starts with two parameters - hide and waitservice. The wait service means that it will wait for the other processes to load and then it will show and minimize in the systray.

    The protection is performed by the kernel (ekrn.exe) . In v4 ESET Helper (a driver) helps removing active malware found by the kernel
     
    Last edited by a moderator: Sep 18, 2009
  13. ccomputertek

    ccomputertek Registered Member

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    False, the only thing from NOD32 that is " supposed " to load early is Eamon, the real time protection driver.

    ekrn is started after the logon process.it's a type 272 which means it can interact with the desktop.if it was a system service it would be type 1, type 2 is a file system driver that binds with the file system, which is what Eamon is supposed to be, but the INF's are set up wrong and windows changes it to type 1.
     
    Last edited: Sep 18, 2009
  14. ASpace

    ASpace Guest

    I am sorry about the confusion , you are right about this.

    I am aware it is not acting as system service , just wrote it like that while in a hurry.

    Thank you for correcting my words
     
  15. ChickC

    ChickC Registered Member

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    I have been experiencing thw same problem for the past 5 days. Eventually Nod 32 does get through and updates. When it fails it updates 1 of 2 and then fails.

    Could it possibly be a problem with EST's servers? If not why is this problem not there all the time and why is more than one person experiencing the same problem?

    Thanks
     
  16. ChickC

    ChickC Registered Member

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    Location:
    Proudly, one of the, "Blue States" CT
    As an after thought I am located on the coast in CT. Is it possible we could both be using the same mirror for updates and only that mirror is experiencing problems?
     
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