ShadowProtect Help Please

Discussion in 'backup, imaging & disk mgmt' started by Ed_H, Sep 18, 2007.

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  1. Ed_H

    Ed_H Registered Member

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    I downloaded and installed the evaluation version of SPD yesterday. I created a full image backup manually and was able to restore it without problem. I have been trying to create an incremental backup manually and the job keeps failing. Here is the information from the log. What am I doing wrong?

    18-Sep-2007 16:38:17 service 100 service (build 40) started job manually as incremental
    18-Sep-2007 16:38:17 service 300 trial period has 29 days left
    18-Sep-2007 16:38:17 service 104 machine information: BA5C-6CF9 F4C9-078D DEFAULT
    18-Sep-2007 16:38:17 service 100 backup volume C:\ (NTFS)
    18-Sep-2007 16:38:17 service 102 creating snapshot for \\?\Volume{b5070f10-3282-11dc-ac2d-806d6172696f}
    18-Sep-2007 16:38:17 service 199 try snapshot by VSS API by STC provider
    18-Sep-2007 16:38:17 service 199 all possible methods: VSS API by default provider VSNAP API directly VSS API by STC provider and no other alternate methods
     
  2. Peter2150

    Peter2150 Global Moderator

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    Not sure I see the failure there. Rather than scheduling try taking a differential using "now" and see what happens.

    Pete
     
  3. Ed_H

    Ed_H Registered Member

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    Yes, the log is not telling me anythig to fix. I have been trying using "now" and this is what I keep getting. Maybe it is not possible to create differential backups when the first was created manually, without a schedule.
     
  4. Peter2150

    Peter2150 Global Moderator

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    It is. I have done it. Something else going on. I am just not sure what.
     
  5. Defenestration

    Defenestration Registered Member

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    Have you disabled some services by any chance ?

    I had a similar error when the COM+ Sys App service was disabled. Can you post a screenshto of the Services window (Go to Start->Run...-
    >services.msc)
     
  6. Ed_H

    Ed_H Registered Member

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    Got it figured out. I had put the base image into a folder on a USB drive and apparently SP couldn't open it even though I pointed SP to it. When I moved the base image out of the folder to the root directory the problem was gone.

    Thanks for the responses and suggestions.
     
  7. Defenestration

    Defenestration Registered Member

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    Glad you got it sorted ffreedom01! Sounds like a possible bug in SP though.
     
  8. Peter2150

    Peter2150 Global Moderator

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    I've got incremental jobs running 2 folders deep off the root directory. Strange.
     
  9. Defenestration

    Defenestration Registered Member

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    Have you created a full image, then moved this to another folder on a different drive (preferably a USB pen drive), then tried creating a differential using the full image on the USB drive ?
     
  10. Peter2150

    Peter2150 Global Moderator

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    No. It's as quick to create a new full image where I want it as it is to copy it. My images wouldn't fit on a pen drive, to big.
     
  11. Ed_H

    Ed_H Registered Member

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    Strange it is. I moved the base file back to a folder on the USB drive and SP said it could not open the file. Moved it back to the root directory and SP ran fine.
     
  12. simmikie

    simmikie Registered Member

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    hey Pete, i have been meaning to 'discuss' this with you. so far every time i have attempted to create a manual differential back-up to an external drive, all attempts have failed. full back-ups...no problem. i also get the same log entries as the OP. any ideas?


    Mike
     
  13. grnxnm

    grnxnm Registered Member

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    We found and fixed that bug (the one for manual differentials) a couple of weeks ago. We're currently on Release Candidate 2 of our beta for an update to the 3.0.0.3 release of ShadowProtect, so the update is not far off. It will contain the fix for this issue.
     
  14. grnxnm

    grnxnm Registered Member

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    The "Now" schedule type does not support incrementals. Only the Weekly, Monthly and Continuous schedule types support incrementals.
     
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