The activation of ShadowProtect Desktop doesn't work properly. Today, I uninstalled ShadowProtect and tried to install it again. The on-line activation didn't work anymore. So I logged in my personal account at Storage Craft and gave my full name, email-address, serial number, machine ID and version number and clicked on the submit-button and I didn't make any mistake. I got a message that the activation key will be sent by email. I didn't get that email. So I tried several times again : no email with activation key. Why don't they give me that activation key on their website, so I can copy/paste it to the activation screen of SP. After all I gave my name, email-address, serial number and Machine ID. Isn't that enough to verify ME and MY COMPUTER. Then I contacted support of storagecraft. That's not my problem, they created the problem by not sending me an email with the activation key. This also indicates that the number of activation is LIMITED. The email didn't gave me an activation key either and this is called "support". So the on-line activation does NOT work and the manual activation does NOT work either and I can NOT use ShadowProtect anymore, because I can't activate it. I do understand that they want to protect their software and like to do it complicated, but then they have to make it work and it doesn't work. Although their software under Windows didn't work anymore due to the missing activation key, I could nevertheless RESTORE an old image of my system partition with the Recovery CD. Now I can backup and restore again with ShadowProtect under Windows, but that was not my intention. I wanted to re-install ShadowProtect like any other software. Suppose I was re-installing my computer from scratch and I was unable to make any clean backup. So the Recovery CD doesn't seem to need that activation key, which doesn't make sense to me, because the software itself is well protected under Windows, while the Recovery CD isn't.