Server Connection Failures

Discussion in 'NOD32 version 2 Forum' started by leehigdon3, Sep 8, 2004.

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  1. leehigdon3

    leehigdon3 Registered Member

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    Anyone experiencing issues with NOD updates. All day today, cannot update, either manually or automatically. All other internet activity working. Usually one of the servers gives me an error, each day, but never before have all of them failed.
     
  2. bcronin

    bcronin Registered Member

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    Yep, same here ...
     
  3. GoonMan

    GoonMan Registered Member

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    Yep having Server connect failures also. i have gotten the download to start twice now and when it gets to the end it will not update and then I get Server Connection Failure.

    It could be server overload also. But not sure.
     
  4. bcronin

    bcronin Registered Member

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    Where does nod32 keep its list of servers to try? I notice the help says to try www.esetsoftware.com and/or www.nod32.com, but neither of those servers are in the list of update servers (and I get a strange message when I try to add one, incorrect address specified). So, how do I update the list per the help? Or is the help wrong? The only servers I have listed in my list now are u2a, u3 and u4.
     
  5. snowbound

    snowbound Retired Moderator

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    hmmm, updated fine for me ;)



    snowbound
     
  6. Blackspear

    Blackspear Global Moderator

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    They may be uploading all servers to begin a roll out of the new 2.12.2 as an auto-update (I know this is about to happen).

    Just a suggestion ;)

    Cheers :D
     
  7. GoonMan

    GoonMan Registered Member

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    Thank you Blackspear and SnowBound.


    I may wait till late tonite to try again. :D
     
  8. GoonMan

    GoonMan Registered Member

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    This is on Version 2.12.2 I finally got it to Update. I ran a scan with NOD32 on demand scanner and it showed my previous trys to update were damaged so I went into the update file and deleted them and I was able to update after that. Not sure if this was the problem but it worked for me. :D
     
  9. donsan

    donsan Registered Member

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    same here just got the update it took a while though.all happy again
     
  10. leehigdon3

    leehigdon3 Registered Member

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    I just removed the files in that update folder and I got an immediate response from the server. Maybe my files were corrupt as well.
     
  11. Blackspear

    Blackspear Global Moderator

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    It's good to see everything is back to normal, though it would be nice to know why this happened... Marcos?

    Cheers :D
     
  12. GoonMan

    GoonMan Registered Member

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    It happened again not sure what is going on with the updates. Deleted the Corrupted update tries again and I could down load latest version 1.866. i still have the corrupted files if needed.
     
  13. crummock

    crummock Registered Member

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    Deleting the download files hasn't worked for me. Still can't run an update.

    Where's Marcos with some advice ?
     
  14. sagittarius

    sagittarius Registered Member

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    I am currently on my 10th attempt in 10 minutes to force a manual update to version 1.866 and sometimes it gets to what appears to be the end & I get the message, other times, I get it almost immediately I try.
    Have been inundated with Error messages from client computers and have managed to contact many by email to warn them to continue trying to update manually until they succeed.
    This is NOT good enough NOD!!! :(
     
  15. Howard

    Howard Registered Member

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    Sadly, I have to add my name to those who are experiencing problems with the update servers. As can be seen from the copy of my log below, the problems for me began in earnest today:

    Time Module Event User
    09/09/2004 10:22:26 Update Error connecting to server u4.eset.com.
    09/09/2004 10:22:05 Update Error connecting to server u2a.eset.com.
    09/09/2004 09:22:05 Update Error connecting to server u2a.eset.com.
    09/09/2004 08:22:05 Update Error connecting to server u2a.eset.com.
    09/09/2004 07:22:49 Update Error connecting to server u2a.eset.com.
    09/09/2004 07:22:26 Update Error connecting to server u4.eset.com.
    09/09/2004 07:22:05 Update Error connecting to server u3.eset.com.
    09/09/2004 05:21:48 Kernel The virus signature database has been updated successfully to version 1.866 (20040909).
    08/09/2004 23:22:05 Update Error connecting to server u3.eset.com.
    08/09/2004 21:23:27 Kernel The virus signature database has been updated successfully to version 1.865 (2004090:cool:.
    07/09/2004 12:19:52 Kernel The virus signature database has been updated successfully to version 1.864 (20040907).
     
  16. crummock

    crummock Registered Member

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    Come on NOD staff. Where are some answers, eben it it's a case of 'Yes we have a problem and expect to resolve by XXXX'. At least it would show some interest in your customers !!
     
  17. nonmirecordo

    nonmirecordo Registered Member

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    I'm getting mixed results:

    Time Module Event User
    09/09/2004 13:04:09 Kernel The virus signature database has been updated successfully to version 1.867 (20040909).
    09/09/2004 13:02:46 Update Error connecting to server u2a.eset.com.
    09/09/2004 13:02:25 Update Error connecting to server u3.eset.com.
    09/09/2004 12:05:14 Update Error connecting to server u4.eset.com.
    09/09/2004 12:02:05 Update Error connecting to server u3.eset.com.
    09/09/2004 11:16:00 Kernel The virus signature database has been updated successfully to version 1.866 (20040909).
    09/09/2004 11:14:20 Update Update attempt failed (Server connection failure)
     
  18. leehigdon3

    leehigdon3 Registered Member

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    The following is my exchange with eset on this subject. Obviously I don't agree with the tech's contention that at least one server is always available. Apparently, they have not received enough complaints from their customer base to take the matter seriously:

    ===================================================

    I'm sorry, but what you're saying about one server being available always is untrue.
    See the following, extracted from the event log:

    Time Module Event User
    9/9/2004 3:41:43 AM Update Error connecting to server u3.eset.com. 9/9/2004 2:45:34 AM Update Update attempt failed (Download interrupted.) 9/9/2004 2:42:04 AM Update Error connecting to server u2a.eset.com. 9/9/2004 2:41:43 AM Update Error connecting to server u4.eset.com. 9/9/2004 1:43:38 AM Update Update attempt failed (Server connection failure) 9/9/2004 1:42:08 AM Update Error connecting to server u2a.eset.com. 9/9/2004 1:42:05 AM Update Error connecting to server u3.eset.com. 9/9/2004 1:41:44 AM Update Error connecting to server u4.eset.com. 9/9/2004 0:48:08 AM Update Update attempt failed (Download interrupted.) 9/9/2004 0:41:43 AM Update Error connecting to server u2a.eset.com. 9/8/2004 23:41:48 PM Update Update attempt failed (Server connection failure)
    Now, please explain to me how I'm to get updates when this occurs? Please don't respond back with marketing speak. I expect to be able to receive updates when they are available. Have I made my point well understood?

    Thanks for your support.

    Sincerely,

    Lee Higdon



    Eset Tech Support wrote:

    > Hello,
    >
    > We have had a major Program Component Update recently, so it is possible that more people than usual are trying to update, and that could be a reason why some servers from time to time give a connection error.
    > There is always ar least one server that is working. Please, be patient, your NOD32 should always be able to update from one of our three servers - that is why it selects automatically and always tries the next server available.
    >
    > Your Eset Team
     
  19. leehigdon3

    leehigdon3 Registered Member

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    Still not able to get updates-persistent server connection failures. Anyone here have any pull with eset?
     
  20. Mele20

    Mele20 Former Poster

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    I'm having no problems. I got 1.867 update eight hours ago and just now got 1.868. I did see two server connection errors - one four hours ago and another three hours ago. (The first was to server two and the second to server 3a). That usually means there is no update available is my understanding. When I saw the two errors, I checked the NOD32 website and I had what was then the latest update (1.867). I wouldn't get too concerned about server connection errors. Those of you having interrupted downloads and corrupt downloads do have a concern of course. But if you just see server connections errors, unless that continues and continues and you still don't get the latest update, I don't think that is anything to worry about.

    I see I got 1.868 so fast that Eset hasn't got it up on the web site yet. :)
     
  21. Marcos

    Marcos Eset Staff Account

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    We're in touch with our ISPs and observing the situation. The problem is that a huge number of clients is updating their NOD32 simultaneously. We have taken some precautions to relieve the load on servers and will see how the situation unfolds.
     
  22. tuatara

    tuatara Registered Member

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    Last 5 hours no updates possible here ....
     
  23. leehigdon3

    leehigdon3 Registered Member

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    Much appreciated. But, does that mean the number of servers eset has is inadequate to handle its growing client base? That's what it sounds like you are describing. The solution to that problem should be increased capacity, no?

    As someone whose responsibility it is to grow my client base, I too have to deal with making sure my company has the resources (people and capital equipment) to handle growth. Of course, I have the luxury of using planning tools and forecasting data to help make decisions. But, waiting for problems to occur before they are worth addressing can hurt customer satisfaction more than help.
     
  24. Blackspear

    Blackspear Global Moderator

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    I'm now having update server failures as well...

    Cheers :D
     
  25. Phil_S

    Phil_S Registered Member

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    I am assuming Marcos means that an abnormally high load has been placed on the servers due to the program component update for the new version having been made available. As such, all of those customers who didn't remove the old version and install 2.12.x will now be downloading files much larger than the normal virus definition updates.

    If that is the case, then the situation should return to normal once the PCU update cycle has completed.

    Would it be possible to put PCUs on different servers to the virus definitions, and to give the virus updates priority? Surely even an old version of NOD with up to date definitions is preferable to being unable to update even the most current version in a timely fashion.
     
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