SERIOUS script/incremental problems

Discussion in 'Acronis True Image Product Line' started by Emendelson, Sep 27, 2005.

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  1. Emendelson

    Emendelson Registered Member

    Joined:
    Feb 5, 2005
    Posts:
    10
    TI9 build 2259 under latest Windows XP with REV driv. It creates first backup successfully. When I try to create an incremental backup, almost everything that can go wrong does go wrong. The following is absolutely repeatable:

    (1) The wizard says the original backup was password protected and I should enter the password. It wasn't password protected.

    (2) The backup covers changes to four partitions; while backing up the third or fourth (it seems to vary), the backup stops with the error "operation cancelled by the user". It wasn't - my hands weren't even near the keyboard or mouse.

    (3) when I try to run the script again, I get an invalid script message, and I should edit it. I do edit it, then problem 2 occurs again.

    In addition, sometimes when I run the program, it crashes on starting, then starts up correctly on the second try.

    This version is simply unusable as it stands. By the way, Nero is NOT installed and never has been.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Emendelson,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please download and install the latest build (2273) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Create new full image archive using build 2273 of Acronis True Image 9.0 and see if any of the problems still persist.

    If yes, then please do the following:

    (1) Make a screen shot of the message stating that your image is password protected and describe actions taken before the problem appears step-by-step;

    (2) Make a screen shot of the message stating that the "operation cancelled by the user"; Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    (3) Make a screen shot of the message stating that the script file is corrupt and describe actions taken before the problem appears step-by-step.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Could you please also do the following?

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe);

    - Issue the following command:

    set logflags support

    - Reproduce problem (3);

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Send all the collected files and information to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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