Serious error

Discussion in 'ESET NOD32 Antivirus' started by aptisman, Sep 4, 2009.

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  1. aptisman

    aptisman Registered Member

    Joined:
    Nov 28, 2003
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    Today my v437 has stopped updating, throwing up what it calls an 'undocumented serious error'.

    Never had this before, any suggestions as to what has gone wrong please? (XP )
     
  2. ASpace

    ASpace Guest

  3. aptisman

    aptisman Registered Member

    Joined:
    Nov 28, 2003
    Posts:
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    Super fast reply, many thanks. Clearing the cache worked. I'll know what to do now if it happens again!

    Thanks again.
     
  4. pepito

    pepito Registered Member

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    May 2, 2004
    Posts:
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    Location:
    Australia
    Thanks ASpace, I started receiving this error today and clearing the cache did the trick!

    *Greetings from Australia*
     
  5. pepito

    pepito Registered Member

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    Australia
  6. ccomputertek

    ccomputertek Registered Member

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    Clear cache, reboot and then try again ?
     
  7. ASpace

    ASpace Guest


    Hello ! There are variety of reasons for this to happen . Could you start by uninstalling v3.0 Business edition and install v4.0.437 Business edition
     
  8. ccomputertek

    ccomputertek Registered Member

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    Posts:
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    Geez, stop pushing the new version, it has it's own share of problems.Let him use what he wants and figure out why it's happening and fix it.thats the best solution.

    clear cache and go to C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Updfiles\
    to make sure nothing is in there.go to \Program Files\ESET\ESET NOD32 Antivirus and delete:
    em000_32.dat
    em001_32.dat
    em002_32.dat
    em003_32.dat
    em004_32.dat
    em005_32.dat
    em006_32.dat
    em009_32.dat
    em013_32.dat
    mod_comp.dat

    then go to HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security\CurrentVersion\Info and delete the registry data for:
    "ScannerVersion"
    "ScannerVersionId"

    Then do update with virus protection disabled temporarily.
     
    Last edited: Sep 10, 2009
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