Serial Number Bonked?

Discussion in 'Acronis True Image Product Line' started by Shannara, Apr 19, 2009.

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  1. Shannara

    Shannara Registered Member

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    Good Morning,

    I had a product registered under an old email address, I no longer own that domain.

    I do have the email with the serial number, but I no longer have the password. Unfortunately, I cannot recover the password as I do not have the email address.

    What can I do?

    BTW: the form on http://www.acronis.com/company/contacts/index.html#dndform is broken. It keeps refreshing itself instead of sending anything.
     
  2. seekforever

    seekforever Registered Member

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    Best support mechanism to deal with issues that only Acronis can fix is to use their Live Chat.
     
  3. Shannara

    Shannara Registered Member

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    Thanks for the response :) I think they took that off their website? I have only found (corporate sales only) phone numbers, and that broken contact form. Oh, and the "support forum" which links directly to this forum :)
     
  4. seekforever

    seekforever Registered Member

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    I think I found it under Customer Service and Support - Contact Us - Start Here.

    However this is what I found next so timing is bad right now.

    Support Chat is available Monday - Friday 8:00AM - 8:00PM EST
    Please come back later.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    Hello all,

    Thank you for using Acronis True Image

    Shannara, if you still experience any difficulties in contacting us, you can send the license number and the account info via PM, I will check what I can do for you.

    Thank you.

    --
    Oleg Lee
     
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