Selective restore to different drive problems

Discussion in 'Acronis True Image Product Line' started by SashaUK, Aug 11, 2006.

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  1. SashaUK

    SashaUK Registered Member

    Aug 8, 2006
    I am running XPpro x64. acronis true image home v 9 build 3,677

    Doing a complete reinstall to the same drive works. I have done this satisfactorily with more than one backup and with dual booting xp pro and xppro x64 on the same HD, 2 partitions and when only running x64 version.

    I wanted to restore some files from 'My Documents' from C: onto F: from a later backup. When finished, there was a folder 'Drive (c)' that was visually empty, but had 800 + megs, read only files listed in properties. I got rid of the read only attrib and rebooted, just to make sure. I still couldn't see anything in the folder and couldn't delete it either.

    Error mesage - file or directory corrupt. Changed the name to 'Drive_c', thinking the (c) was the problem. No change.

    also, every time I boot now, it does a chkdisk on this drive as it says it finds inconsistencies.

    I have admin rights, no password. Any advice appreciated.:'(
    Last edited: Aug 11, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello SashaUK,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Could you please explain your step-by-step actions which you took to restore this files/folders? Please also create a screen shot of the error message which you received when try to delete the restored files/folders.

    Please try to mount the image as a virtual drive and copy file/folders via Windows Explorer.

    Please run check disk tool with /r parameter:

    - Go to the Command Prompt (Start -> Run -> cmd)

    - Enter the command: "chkdsk DISK: /r"

    where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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