Seeing the external drive.

Discussion in 'Acronis True Image Product Line' started by maxoblivion, Feb 22, 2007.

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  1. maxoblivion

    maxoblivion Registered Member

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    I'm doing a trial of TI 10 and have successfully backed up a drive image from my notebook to a firewire drive, replaced the notebook drive and restored the image to it. The only problem is that when booting from the TI CD, my firewire drive isn't always seen by TI. I have to close and reopen TI several times before the external drive is detected and displayed so I can get to the image file. Is there a trick to having the external drive detected every time when booting from the CD?
     
  2. Menorcaman

    Menorcaman Retired Moderator

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    Hello maxoblivion,

    Can you confirm for us that your external Firewire drive is always connected and powered up before you start booting from the rescue CD?

    Regards
     
  3. maxoblivion

    maxoblivion Registered Member

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    Yes, the drive is always on and always connected.
     
  4. MudCrab

    MudCrab Imaging Specialist

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    Other people have reported similar problems of having to restart several times before TI will recognize the external drive. I have also had this problem with a network card. It's wierd too, because I can boot Linux and it gets the card on the first boot, but TI takes 3 to 5 times to find it.
     
  5. maxoblivion

    maxoblivion Registered Member

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    Could it be the hard drive I'm using, its chipset or whatever? I didn't find a list of supported devices on the Acronis site. My drive is an Ezquest and I believe it has some kind of Texas Instruments chipset. Windows has never had a problem detecting it.
     
  6. MudCrab

    MudCrab Imaging Specialist

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    It very likely is the chipset. The Linux drivers are better suited for some chipsets than others. NEC seems to have particularly good support. What I find odd, is that once TI finds the device and loads the driver it usually works just fine. It just seems to have trouble finding it.
     
  7. maxoblivion

    maxoblivion Registered Member

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    Is there a list of supported drives somewhere on the Acronis site? I'm testing TI for my sister to use and she hasn't bought an external hard drive yet. I'd like to recommed one that will work well with TI. I have two Ezquest drives and they've performed well for me but if she needs to use something else, so be it.
     
  8. MudCrab

    MudCrab Imaging Specialist

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    I don't think there is an offical list. It's too dependent on the chipset/motherboard being used. However, take a look at this thread as people are talking about drives that work well for them.

    You could also do a search on USB drives and read up on what seems to be working and what people are having problems with.

    I just have a USB 2.0 BYTECC enclosure with a 160GB Seagate hard drive that I got off NewEgg. It works fine and has had no problems with TI.
     
  9. como

    como Registered Member

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    Sometimes if you enter the drive letter ie E:\ in the file name box it will force TI to see the drive
     
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