SecuritySuite.exe has encountered a problem....

After reading Technet this morning I installed a trial version of ewido this morning.

I'm running XP Pro SP2, Norton Antivirus Corporate edition ver 10, I have installed Spybot S&D, Spyware Blaster, Adware as well.

Downloaded and installed fine, rebooted the machine and didn't get any errors and when I either double-click on the gold e in the systray or start the application from the menu I get a Windows error dialog box that pops up and says:

SecuritySuite.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

The details of this:

Error signature
AppName: securitysuite.exe AppVer: 3.5.0.0 ModName: iphlpapi.dll
ModVer: 5.1.2600.2180 Offset: 00008e79

Technical Details are too long to post here but here are the headers:
Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000000 Address: 0x000000076d68e79
System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 68747541 - 69746E65 - 444D4163
CPU Version: 000s20F71 CPU Feature Code: 078BFBFF
CPU AMD Feature Code E3D3FBFF

Module 1
SecuritySuite.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x00400000 Time Stamp: 0x43al9471
Version Information
Signature: feef04bd
StrucVer: 00010000
FileVer: (3.5:0.0)
ProdVer: (3.5:0.0)
FlagMask: 00000003f
Flags: 000000000
OS: 00040004
FileType: 00000001
SubType: 00000000
FileDate: 00000000:00000000

So on so forth..

Also it's creating a file called:
C:\Windows\temp\833_appcompat.txt which I can email you if you prefer. It's an xml of all the program dll's and other version details.

============================================
Event Viewer Reads:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/20/2006
Time: 5:15:36 AM
User: N/A
Computer: JW
Description:
Faulting application securitysuite.exe, version 3.5.0.0, faulting module iphlpapi.dll, version 5.1.2600.2180, fault address 0x00008e79.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 63 ure sec
0018: 75 72 69 74 79 73 75 69 uritysui
0020: 74 65 2e 65 78 65 20 33 te.exe 3
0028: 2e 35 2e 30 2e 30 20 69 .5.0.0 i
0030: 6e 20 69 70 68 6c 70 61 n iphlpa
0038: 70 69 2e 64 6c 6c 20 35 pi.dll 5
0040: 2e 31 2e 32 36 30 30 2e .1.2600.
0048: 32 31 38 30 20 61 74 20 2180 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 30 38 65 37 39 0d 0008e79.
0060: 0a .


Final Notes: If I leave this dialog box up I can still run the program but....

Thanks for your time.
Thunder

 

Hello?

 

hi? i dont like norton it interfered with my ms antispyware but yours still shouldnt be doing this... i havent bought ewido i also have the trial which gives infinate scans and updates so woo... when i did have norton it did work fine though but make sure your firewalls arent blocking ewido in ANY way.. same for norton and everything