SecuritySuite.exe has encountered a problem....

Discussion in 'ewido anti-spyware forum' started by Thunder, Mar 20, 2006.

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  1. Thunder

    Thunder Registered Member

    Joined:
    Mar 20, 2006
    Posts:
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    After reading Technet this morning I installed a trial version of ewido this morning.

    I'm running XP Pro SP2, Norton Antivirus Corporate edition ver 10, I have installed Spybot S&D, Spyware Blaster, Adware as well.

    Downloaded and installed fine, rebooted the machine and didn't get any errors and when I either double-click on the gold e in the systray or start the application from the menu I get a Windows error dialog box that pops up and says:

    SecuritySuite.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

    The details of this:

    Error signature
    AppName: securitysuite.exe AppVer: 3.5.0.0 ModName: iphlpapi.dll
    ModVer: 5.1.2600.2180 Offset: 00008e79

    Technical Details are too long to post here but here are the headers:
    Exception Information
    Code: 0xc0000005 Flags: 0x00000000
    Record: 0x0000000000000000000 Address: 0x000000076d68e79
    System Information
    Windows NT 5.1 Build: 2600
    CPU Vendor Code: 68747541 - 69746E65 - 444D4163
    CPU Version: 000s20F71 CPU Feature Code: 078BFBFF
    CPU AMD Feature Code E3D3FBFF

    Module 1
    SecuritySuite.exe
    Image Base: 0x00400000 Image Size: 0x00000000
    Checksum: 0x00400000 Time Stamp: 0x43al9471
    Version Information
    Signature: feef04bd
    StrucVer: 00010000
    FileVer: (3.5:0.0)
    ProdVer: (3.5:0.0)
    FlagMask: 00000003f
    Flags: 000000000
    OS: 00040004
    FileType: 00000001
    SubType: 00000000
    FileDate: 00000000:00000000

    So on so forth..

    Also it's creating a file called:
    C:\Windows\temp\833_appcompat.txt which I can email you if you prefer. It's an xml of all the program dll's and other version details.

    ============================================
    Event Viewer Reads:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 3/20/2006
    Time: 5:15:36 AM
    User: N/A
    Computer: JW
    Description:
    Faulting application securitysuite.exe, version 3.5.0.0, faulting module iphlpapi.dll, version 5.1.2600.2180, fault address 0x00008e79.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 73 65 63 ure sec
    0018: 75 72 69 74 79 73 75 69 uritysui
    0020: 74 65 2e 65 78 65 20 33 te.exe 3
    0028: 2e 35 2e 30 2e 30 20 69 .5.0.0 i
    0030: 6e 20 69 70 68 6c 70 61 n iphlpa
    0038: 70 69 2e 64 6c 6c 20 35 pi.dll 5
    0040: 2e 31 2e 32 36 30 30 2e .1.2600.
    0048: 32 31 38 30 20 61 74 20 2180 at
    0050: 6f 66 66 73 65 74 20 30 offset 0
    0058: 30 30 30 38 65 37 39 0d 0008e79.
    0060: 0a .


    Final Notes: If I leave this dialog box up I can still run the program but....

    Thanks for your time.
    Thunder
     
  2. Thunder

    Thunder Registered Member

    Joined:
    Mar 20, 2006
    Posts:
    2
    Hello?
     
  3. btman

    btman Registered Member

    Joined:
    Feb 11, 2006
    Posts:
    576
    hi? i dont like norton it interfered with my ms antispyware but yours still shouldnt be doing this... i havent bought ewido i also have the trial which gives infinate scans and updates so woo... when i did have norton it did work fine though but make sure your firewalls arent blocking ewido in ANY way.. same for norton and everything
     
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