I must have missed the boat on troubleshooting in Windows being a snap?! If you have ever tried to figure out what a Fatal Error or BSOD is caused by in windows, do you not have to Google your way to an answer? Or is there a Wizard that asks you what, of the thousands of pieces of non-free non-open pieces of software, is installed and which one to remove such that the conflict can be resolved? I think not, but maybe one day. They are the same in the respect that one must put forth some sort of effort in this process or bring it to a shop/friend/coworker. Or as a last resort call MS, eek! I have to semi agree on the non-working items, but the problems (and solutions) I have run into are not something the everyday user has had issues with, so far as I know. UNLESS, (the BIG issue), it is a hardware compatibility issue and this is not really the fault of Linux but the company(ies) who make the code/hardware in a non-open way.