Secure Zone - NOT!

Discussion in 'Acronis True Image Product Line' started by bobdat, Aug 15, 2006.

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  1. bobdat

    bobdat Registered Member

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    I installed TI9 v3677 on my new Toshiba Satellite A105 and tried to create the SZ. It completed with errors and the log said no SZ was created. Is this another 'feature' of TI9?

    My drive checks good as does all memory, etc. Anyone have any ideas why this occurred?
     
  2. bodgy

    bodgy Registered Member

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    Do Toshiba have their own image restore partition on this hardrive?

    If so, it might be that SZ is unable to /won't install whilst this hidden restore image is still lurking.

    After all it if Toshiba hide their XP factory image it could be argued that SZ is a similar feature and you wouldn't want both.

    It would be better if you were able to back up to an external drive rather than rely on the SZ, as if your drive dies then so does your carefully backed up images.

    Colin



    Colin
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello bobdat,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Did you use Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows to create Acronis Secure Zone?

    Please also send us the log file from Acronis True Image 9.0 Home that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Please create Acronis Report as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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