Second disk not seen by Acronis

Discussion in 'Acronis True Image Product Line' started by Olivier, Apr 20, 2005.

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  1. Olivier

    Olivier Guest

    Hi,

    I am a new user of Acronis True Image.
    I use Windows XP SP2.

    I have 2 SATA disks.
    Disk 1 : WD Raptor 36 Go SATA : 1 partition (C:) NTFS
    Disk 2 : Maxtor 120 Go SATA : 1 partition (D:) NTFS
    + 1 DVD reader, 1 CD writer and 1 DVD writer.

    I used True Image 8 to make a backup of my main partition (C:) on my second disk (D:) and everything ran fine. I was really impressed by the speed, much faster than Powerquest Drive Image I used before.

    I created a boot disk (full) and rebooted in DOS mode.
    Everything seemed OK... BUT...

    When I try to restore the image, I have to choose the drive which contains the image. True Image does not see my D: disk anymore. This means I hav no access to my image !

    If I reboot in Windows, True Image sees drive D again...
    Not in DOS.
    What can I do ?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Olivier,

    Thank you for choosing Acronis System Restore Software.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download. After that please create new Acronis Bootable CD with the latest build and boot the computer with it.

    If the problem persists please try the "acpi=off noapic" workaround in the way explained at Acronis Help Post and if it doesn't help create the sysinfo.txt as described in the same post and send it to support@acronis.com along with the link to this thread. Also please include the full model name of your SATA controller into your letter. This will allow us to investigate the problem.

    Thank you.
    --
    Ilya Toytman
     
  3. Menorcaman

    Menorcaman Retired Moderator

    Joined:
    Aug 19, 2004
    Posts:
    4,661
    Location:
    Menorca (Balearic Islands) Spain
    Hello Oliver,

    Not sure if you are aware but, after booting from the Linux based (not DOS) boot rescue CD, TI assigns different drive letters to that seen when in Windows mode. Worth double clicking on each drive letter in turn to see whether your "D:" drive is there but under some other drive letter.

    Regards
     
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