Scheduled image fails.

Discussion in 'Acronis True Image Product Line' started by rjbsec, Jun 6, 2005.

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  1. rjbsec

    rjbsec Registered Member

    Joined:
    May 15, 2005
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    Setup a scheduled image and each time it is run I get error: "Operation with partitions '0-6' was terminated with code 1 'Internal error: unhandled exception."

    Manual operation immediately afterwards works fine.

    Any ideas what's going wrong?

    UPDATE:

    TI was not to blame - scheduled imaging now working fine.
     
    Last edited: Jun 8, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rjbsec,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure you use the latest (826) build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists with the latest build please do the following:
    - Navigate to Start -> Run;
    - Type in "drwtsn32";
    - Remember the log file path and the crash dump path;
    - Start Acronis True Image and create a new task using Schedule Task wizard, but do not schedule it (on the Start Parameters page choose "Do not start automatically"). Set the name of the new task to "Test Task".
    - Download the following file from www.acronis.com:

    http://www.acronis.com/files/support/TrueImage8.0_dbg_s_en.zip
    http://www.acronis.com/files/support/dbgdlls.zip

    - Unpack the files into the \Program Files\Acronis\TrueImage folder.
    - Open the \Documents and Settings\[User]\Application Data\Acronis\TrueImage\Scripts\ folder and find the script file with the following parameter inside: display name="Test Task".
    - Copy the script file to the \Program Files\Acronis\TrueImage folder.
    - Start Command Prompt from Start\Accessories program menu.
    - Type the following commands in the shell window:

    cd \Program Files\Acronis\TrueImage
    ti_demon /script: [script name] > ti.log 2>&1

    - Reproduce the problem;
    - Send Dr. Watson's log and dump files from the afore-mentioned paths to support@acronis.com along with the link to this thread.
    - Also please send us the ti.log file from the \Program Files\Acronis\TrueImage folder.

    This will allow us to investigate the problem.

    Thank you.
    --
    Ilya Toytman
     
  3. rjbsec

    rjbsec Registered Member

    Joined:
    May 15, 2005
    Posts:
    132
    Arrgh - seems like the cure is worse than the illness!!! :D
    Actually I am now wondering if TI is entirely to blame - I have two scheduled incremental images, one to external USB drive and one to Acronis Secure Zone.
    Although the first to the external USB drive failed as above, the following one to the Acronis Secure Zone completed. In the circumstances I have made a new full image to the USB drive and will try the scheduled incremental again, maybe some corruption had occurred to the original image.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rjbsec,

    If the problem remains please send us logs Ilya requested above. We will investigate the problem and help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
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