Scheduled Backup Task will not complete

Discussion in 'Acronis True Image Product Line' started by ayche, Mar 22, 2006.

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  1. ayche

    ayche Registered Member

    Mar 22, 2006
    I have a daily backup task of a particular folder, that will not complete, or at least it appears that way. I get home around 8pm and notice the trueimage icon in the taskbar (with a moving red arrow) and a popup informing me "Acronis True Image: 0%" as I place the mouse arrow over it. When I click on it, the task appears in the active task list, but with no information in the "last result" column. The task is scheduled for 4pm. If I try to cancel it, nothing happens. If I restart the computer and come back to the active list, it will then show the "last result" as "succesful".
    When I leave the computer on during the day, it does not go into hibernation, but does use a screensaver and resumes with the welcome screen, where I then log back in. I am using Acronis True Image 9.0 with Windows XP Pro sp2, amdfx processor with 2gb ram. If I do this task manually, everything goes fine.

    After I restarted the computer, the entire disk was erased, showing as unallocated and uninitialized in the disk manager. I could not get my information back, and had to entirely reformat it. Luckily, this disk was a recent addition solely for backup and didnt contain much on it.
    Last edited: Mar 23, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ayche,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at:

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2337.

    Note that you should create new Bootable Rescue CD after installing the update.

    Please also check each partition of all your hard drives by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

    If the problem still persist after installing the update and checking the hard drive then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then please do the following:

    - Download and run schedmgr.exe application;

    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;

    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;

    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If that does not help then please do the following:

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail to execute;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post. Let us know where you save your image to.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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