Scan in 3.5 suddenly goes on forever!

Discussion in 'ewido anti-spyware forum' started by Sugarfoot, Jun 26, 2006.

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  1. Sugarfoot

    Sugarfoot Registered Member

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    Can anybody help me with this? I normally run my Ewido scan (fast scan every time I boot up, and it takes about 6-8 minutes). I try to run the full scan once per week but today both of them won't complete. The full scan was going for over an hour and a half and it just said it was scanning files, but stuck at 34%? Do I have a virus? It is hung up on a file that has spuninst.exe at the end. Nothing was coming up as bad but this never happened before! Help!!!
     
    Last edited: Jun 26, 2006
  2. blueoysterdvp

    blueoysterdvp Registered Member

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    Re: Scan suddenly goes on forever!

    Seems to be an epidemic of this today.I have the same problem as well as other posters.
     
  3. Sugarfoot

    Sugarfoot Registered Member

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    Re: Scan suddenly goes on forever!

    Has anybody heard of any fix for this? I sent an email question to Ewido tech support but have not heard anything yet?
     
  4. blueoysterdvp

    blueoysterdvp Registered Member

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    Re: Scan suddenly goes on forever!

    I sent in the problem to Tech support also_On this forum one of the moderators said they are working on it.
     
  5. Sugarfoot

    Sugarfoot Registered Member

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    Re: Scan suddenly goes on forever!

    Oh, so it is something they may be able to fix with an automatic update? (I hope). I have never had any problems like this whatsover with Ewido and it has protected me well to this point.:(
     
  6. OldRebel

    OldRebel Registered Member

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    Re: Scan suddenly goes on forever!

    One of my friends on AOL had a problem with Ewido hanging at an AOL file and sent the info to Ewido support. He asked me to post his issue. I just downloaded the same file and scanned it without any problem using version 4.0. He uses version 3.5. Here is the info he sent to me:
    QUOTE

    C:\aolconnfix.exe
    6/26/06
    As of the todays updates that were under this release
    Last update:Today, 13:07 CEST
    Known threats in database:
    356,749 threats

    The Ewido Scanner version 3.5 hangs up on the above file C:\aolconnfix.exe
    it will not scan past it

    More info about the file can be found here

    http://browser.cdn.aol.com/browsershared/connfix.html

    The only out of the scan it to cancel it out
    A log can not be generated either due to the
    Hang up
    The scanner never got hung up on this file before or any other file

    My OS is Windows Home XPSp2
    ISP is AOL
    Installed is NIS 2005
    I have not had any troubles with Ewido 3.5 till this update
    END QUOTE

    There must be something wrong with todays updates.
     
  7. Sugarfoot

    Sugarfoot Registered Member

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    Re: Scan suddenly goes on forever!

    I don't have AOL. I have Adelphia. high speed cable. I sure hope they can get this fixed. I will not be web surfing until they do.

    the hangup file for me is C:\windows\$hf_mig\KB834707\spuninst.exe.
     
    Last edited: Jun 26, 2006
  8. Rita

    Rita Infrequent Poster

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    Re: Scan suddenly goes on forever!

    same file here also
     
  9. Sugarfoot

    Sugarfoot Registered Member

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    Re: Scan suddenly goes on forever!

    So far they have not fixed it, nor have I received a reply to my email. As a result of the scan not completing I picked up a Trojan, but downloaded the newest version of AVAST (updated) ran the scan and got rid of it. However, I am not browsing the internet until Ewido can run a scan.I wonder how long it has been since this problem and the hangup file was reported? If anybody hears anything please post here and let me and others in this same boat know what is going on. Thanks.
     
  10. Sugarfoot

    Sugarfoot Registered Member

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    Re: Scan suddenly goes on forever!

    I too live in wild, wonderful WV and tried to send you a PM to see where you are from, but got an error message that your PM box is too full. Have you reported this file hangup to Ewido Rita?
     
  11. vinzenz.ewido

    vinzenz.ewido former ewido team

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    This issue is known and a fix is also in work. Please be patient.

    We're sorry for the inconvenience. :doubt:

    Regards,

    Vinzenz
     
  12. Sugarfoot

    Sugarfoot Registered Member

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    Thanks for the word!
     
  13. blueoysterdvp

    blueoysterdvp Registered Member

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    Is the Fix going to include getting hung up on AOLconnfix ?
     
  14. blueoysterdvp

    blueoysterdvp Registered Member

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    Re: Scan suddenly goes on forever!

    I,m getting hung up on the same file.I deleted it and got hung up on a diferrent file.
     
  15. Sugarfoot

    Sugarfoot Registered Member

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    I could be wrong, but my guess is if all we needed to do was delete the "hangup file" someone would have posted that as the solution and even how to do it for those like me who are not comfortable with file deletions. My guess is that the problem runs deeper than that. :(

    From reading other threads now it seems that perhaps we should download the 4.0 version and it would take care of this problem. I am a bit reluctant to do that though as I am not sure if I can locate the old license key for the 3.5 version and I believe I may need that to uninstall it when downloading the upgrade.o_O
     
    Last edited: Jun 27, 2006
  16. Sugarfoot

    Sugarfoot Registered Member

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    Wala! I downloaded the 4.0 upgrade and problem solved! No more file hangups!:)
     
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