Scan Errors with Setup/Installation Files

Discussion in 'ESET NOD32 Antivirus' started by Jula9600, Aug 24, 2011.

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  1. Jula9600

    Jula9600 Registered Member

    Joined:
    Aug 5, 2010
    Posts:
    21
    I'm having problems scanning both Java and Adobe Reader installation files. Is anyone else having this issue? Or is it not a problem at all?

    Java Results:
    jxpiinstall.exe » CAB » jusched - archive damaged - the file could not be extracted.
    jxpiinstall.exe » CAB » task.xml - archive damaged - the file could not be extracted.
    jxpiinstall.exe » CAB » task64.xml - archive damaged - the file could not be extracted.

    Adobe Reader has 80 files but here's the first 3:
    install_reader10_en_chrd_aih.exe » ZIP » adobe/images/bgBody.png - error - password-protected file
    install_reader10_en_chrd_aih.exe » ZIP » adobe/images/bgBodyOpenX.png - error - password-protected file
    install_reader10_en_chrd_aih.exe » ZIP » adobe/images/bgButton.png - error - password-protected file

    Are these typical results and OK to install?
     
  2. tony_m

    tony_m Eset Staff Account

    Joined:
    Nov 22, 2010
    Posts:
    239
    Hello,

    Those error messages represented by blue lines on your scan, are intended to be informational only. See the following ESET KB article.

    Regarding the 'archive damaged - the file could not be extracted' messages, the archive module cannot deal with every archive type. If you want, you can upload some of these archives and PM me with a link, so that we can analyze them further.

    As for those 'error - password-protected file' messages, this is simply indicating that the archive is password protected.

    Hope it helps.

    Thank you.
     
  3. Jula9600

    Jula9600 Registered Member

    Joined:
    Aug 5, 2010
    Posts:
    21
    Thanks for the reply and the offer to analyze the file. The blue error lines usually don't bother me. Rather than upload the file, since every jxpiinstall.exe I download is being reported by ESET as a damaged archive, I'd appreciate if someone can just do a right-click scan on a downloaded file from Java's website and let me know if ESET gives the same result. If it doesn't then I'll have a whole different issue to sort out, I guess.

    And the adobe reader installation file, I'm assuming it's always password protected then?
     
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