Sata problem restoring c:\

Good morning. I have the latest version of acronis true image. The problem is that when I reboot system for restoring partition c:\, it not found ata 1, after 30 sec. ata 2 and finish write not found any hard disk drives. Why this problem?
I have mb gigabyte K8NS and drivers sata installed with original disk. please, help me.
thanks

 

Hello myabc,

Thank you for choosing Acronis Disk Backup Software.

First of all, please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

If the problem still persists after installing the update then please try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

If that does not help then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please use Bootbale Rescue CD made using build 937 of Acronis True Image 8.0 in order to create sysinfo.txt.

Please also do the following:

- Launch Acronis Report Utility once again and select the "Create Bootable Floppy" option;
- Insert a blank floppy disk in the A: drive and proceed
with creation of the bootable floppy;
- Boot the computer from this diskette and wait for
report creation process to finish;
- Collect the report file from the floppy;
- Rename the report created from under Windows to report_win.txt and report created using the bootabale floppy to report_diskette.txt.

Send these files to support@acronis.com along with the link to this thread and step-by-step description of the actions taken before the problem appears. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov