Sandboxer Spyware

Discussion in 'adware, spyware & hijack cleaning' started by thegrabers, Jun 21, 2004.

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  1. thegrabers

    thegrabers Registered Member

    Joined:
    Jun 21, 2004
    Posts:
    2
    I have tried many manners of removing Sandboxer from my computer and have just found and have followed your directions on //www.wilderssecurity.com/showthread.php?t=15913bot S&D)

    I used Ad-Aware 6.0 and below is my log from Hijack

    I would appreciate any assistance you can give me in getting rid of Sandboxer.


    Logfile of HijackThis v1.97.7
    Scan saved at 12:45:01 PM, on 06/21/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\WFXSVC.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
    C:\PROGRA~1\NORTON~1\WinFax\WFXSWTCH.exe
    C:\WINDOWS\System32\wfxsnt40.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    C:\WINDOWS\kvwltzggt.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\PopupVanish\PopupVanish.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Palm\HOTSYNC.EXE
    C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
    C:\WINDOWS\System32\Idk277g.exe
    C:\WINDOWS\System32\JwdiUKx5.exe
    A:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.reachone.com:3128
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R3 - Default URLSearchHook is missing
    N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.primericaonline.com/"); (C:\Program Files\Netscape\Users\mgraber_k857802\prefs.js)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {27298D11-7EDD-4294-9503-18F57D4A5BE0} - C:\WINDOWS\System32\hlinykprx.dll
    O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [WFXSwtch] C:\PROGRA~1\NORTON~1\WinFax\WFXSWTCH.exe
    O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe
    O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Wszv.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [nmjnxzdp] C:\WINDOWS\kvwltzggt.exe
    O4 - HKLM\..\Run: [webHancer Survey Companion] C:\RECYCLER\S-1-5-21-126639907-3563514748-4210259494-1007\Dc60\WhSurvey.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [PopupVanish] C:\Program Files\PopupVanish\PopupVanish.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
    O16 - DPF: Tornado 21 - http://download.games.yahoo.com/games/clients/y/t21t0_x.cab
    O16 - DPF: Video Poker - http://download.games.yahoo.com/games/clients/y/vpt0_x.cab
    O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
    O16 - DPF: Yahoo! Blackjack - http://download.games.yahoo.com/games/clients/y/jt0_x.cab
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct0_x.cab
    O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot2_x.cab
    O16 - DPF: Yahoo! Exploder - http://download.games.yahoo.com/games/clients/y/vtj_x.cab
    O16 - DPF: Yahoo! Fleet - http://download.games.yahoo.com/games/clients/y/fltt2_x.cab
    O16 - DPF: Yahoo! Go - http://download.games.yahoo.com/games/clients/y/gt1_x.cab
    O16 - DPF: Yahoo! Graffiti - http://download.games.yahoo.com/games/clients/y/grt4_x.cab
    O16 - DPF: Yahoo! Klondike Solitaire - http://yog55.games.scd.yahoo.com/yog/y/ks12_x.cab
    O16 - DPF: Yahoo! MahJong - http://download.games.yahoo.com/games/clients/y/ot0_x.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
    O16 - DPF: Yahoo! Tic-Tac-Toe - http://download.games.yahoo.com/games/clients/y/ft3_x.cab
    O16 - DPF: Yahoo! Trivia - http://download.games.yahoo.com/games/clients/y/tvt0_x.cab
    O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
    O16 - DPF: {2C38A62E-D257-40E8-8BB7-5624E38FEB0A} - http://205.188.226.185/_ht_a/txdad108/mediaplugin.cab
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/1dac212cf5b39c/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37621.8020601852
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.norton.com/SSC/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - http://us3.webex.com/client/latest/webex/ieatgpc.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab



    Thanks
     
  2. thegrabers

    thegrabers Registered Member

    Joined:
    Jun 21, 2004
    Posts:
    2
    Per your instructions, I am replying to my thread in an effort to bump it up in hopes it will garner your attention. Thanks for your help.
     
  3. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    Start by downloading & running the peper trojan removal tool from the spykiller website in my signature, You must be online and connected to the internet while running it. It will flash up, say downloading temp files then close with no warning. That means it is done.
    Reboot

    Then uninstall webhancer from add/remove programs in control panel if it's there
    then reboot again

    Before you start, please unzip or move hijackthis to a separate folder on the C drive, it will not work properly run from the floppy . The program will make backups in the folder in the folder it's in.
    These easily get lost in a Temp folder or in the root of C: or get scattered all over the desktop and we need to empty the temp folders to remove the hijackers

    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked


    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {27298D11-7EDD-4294-9503-18F57D4A5BE0} - C:\WINDOWS\System32\hlinykprx.dll
    O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
    O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Wszv.exe
    O4 - HKLM\..\Run: [nmjnxzdp] C:\WINDOWS\kvwltzggt.exe
    O4 - HKLM\..\Run: [webHancer Survey Companion] C:\RECYCLER\S-1-5-21-126639907-3563514748-4210259494-1007\Dc60\WhSurvey.exe


    O16 - DPF: {2C38A62E-D257-40E8-8BB7-5624E38FEB0A} - http://205.188.226....mediaplugin.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - http://us3.webex.com/client/latest/webex/ieatgpc.cab


    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete these files
    C:\WINDOWS\kvwltzggt.exe
    C:\WINDOWS\System32\Idk277g.exe
    C:\WINDOWS\System32\JwdiUKx5.exe

    then go to C:\Documents and Settings\USER NAME\Local Settings\Temp and select everything in that folder and delete it

    as XP will not let you delete files less than 24 hours old as it thinks it might need them please also do this
    while in the temp folder, select view and select details.
    then right click a blank part and select arrange icons by, and select show in groups and modified, that will give a list of all files in date order with today at the top of the page.
    select all the files/folders except the today ones and delete them all.

    and select EVERYTHING in C:\windows\temp except temporary internet files, cookies and history folders and delete all that as well

    1) Open Control Panel
    2) Click on Internet Options
    3) On the General Tab, in the middle of the screen, click on Delete Files
    4) You may also want to check the box "Delete all offline content"
    5) Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
    6) You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive

    Now empty recycle bin
    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R333 18.07.2004 or a higher number/later date
    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
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