Samsung sued for flawed Chromebook hinges cracking displays

guest · Nov 7, 2021

Samsung sued for flawed Chromebook hinges cracking displays
November 6, 2021
https://www.bleepingcomputer.com/ne...r-flawed-chromebook-hinges-cracking-displays/

Samsung is being sued for selling the Samsung Chromebook Plus 2-in-1 even though they allegedly knew for years of a defect that caused displays to break.

The class action lawsuit has been filed by Tony McCoy out of the U.S. District Court for the District of New Jersey and claims that Samsung concealed the defect of the Chromebook and denied covering repair costs (reaching $350), even though the flaw affected numerous customers.
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The Chromebook Plus 2-in-1 with the alleged defect was promoted as a laptop/tablet hybrid, featuring a 360-degree rotating touchscreen that made it easy for users to transform the device and switch modes.
Samsung also promoted chemically-hardened 'Gorilla Glass 3' to indicate the durability and longevity of the Chromebook's display.
A cracking problem
However, according to the complaint, the hinges which hold the display and connect it to the chassis are defective, and typically detach from their mounting points after a period of daily use.

"Unbeknownst to consumers, however, the Class Devices’ display hinges are defective in that they detach from their mounting point within the display and break through the screen when the display is moved (the “Defect”). When the Defect manifests, attempting to open an impacted Class Device or change the display angle causes the screen to split, rupture, or suffer other serious damage," reads the complaint filed against Samsung.
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