Same installs, different Options?

Discussion in 'ESET NOD32 Antivirus' started by billybarule, Jun 4, 2010.

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  1. billybarule

    billybarule Registered Member

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    Can anyone explain why two identical installations would provide different options in the Client interface?
    I have two identical push installations to two servers. On one, I have six options when I open the client, Advanced Mode - Protection Status, Computer Scan, Update, Setup, Tools, and Help and support. On the second, I only have four options when I open the client, Advanced Mode - Protection Status, Setup, Tools, and Help and support.
    Further, the "Entire Advanced Setup Trees" are accordingly different - more options on the one with six items, fewer options on the one with four items.
    They both have the same Policy applied to them from the ERAC.
    Both are Windows Server 2003, SP2. Both have the same graphics resolutions (16-bit).
    Thanks.
     
  2. JesusV

    JesusV Former ESET Support Rep

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    Are you running multiple policies or just one? Make sure that both clients are in the same policies. Are those clients reporting to the RA?
     
  3. billybarule

    billybarule Registered Member

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    Same policies, both reporting to the same (and only) ERAC in my organization.
     
  4. Brambb

    Brambb Registered Member

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    Ive read somewhere someone with missing menu items on a 2003 server installations as well. He then posted that is was a issue with installing ESET in a Remote desktop session (he contacted support), he either had to reboot the server or install ESET in the console.

    I cant find the topic anymore though..
     
  5. billybarule

    billybarule Registered Member

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    Hmm. I'll have to look into it.
    These were push installations from an ERAC.
     
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