Safeonline blocking Logmein Rescue

Discussion in 'Prevx Releases' started by Biscuit, May 26, 2010.

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  1. Biscuit

    Biscuit Registered Member

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    May 26, 2006
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    Isle of Man
    Hi

    I have a suggestion for the issue when Safeonline (on the remote pc) blocks Logmein Rescue from viewing web pages on the remote browser.

    The issue at the moment is that when testing a remote browser, Safeonline will freeze the remote user's browser screen.

    For the purposes of remote support, maybe we could have a feature, where we can disable Safeonline on the fly? For example by adding an option to disable Safeonline to the Prevx icon right-click menu?
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    This goes in line with the SnagIt suggestion as well - you can disable SafeOnline by disabling the rest of Prevx 3.0 temporarily or just make two clicks to open the GUI and disable it from there (Configure - On/Off)
     
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