Safeonline and Firefox 7.0.1

Discussion in 'Prevx Releases' started by MoMake, Oct 16, 2011.

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  1. MoMake

    MoMake Registered Member

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    Why isn't this version of firefox protected? It's the official version and not beta. IE and chrome work just fine. I can't seem to get prevx to work with the latest firefox. I'm on XP.
     
  2. TerryWood

    TerryWood Registered Member

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    Hi MoMake

    I personally think its shocking the way that PrevxSoL/Webroot are treating users. For that reason I moved from them.

    No doubt they will self avow commitment to current and future service, but, the fact remains that the clock is ticking, many new versions of Firefox have come and gone yet no compatibility with Firefox. How can you trust such an organisation?

    Terry
     
  3. TonyW

    TonyW Registered Member

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    Eventually all Prevx users will be migrated to the new Webroot product [WSA], which is compatible with the latest version of Firefox.

    As I understand it, I believe it would have taken them more time to make Prevx 3 work with Firefox 4 [& beyond] than it has to produce the new product. WSA uses a different codebase and is, therefore, different to how Prevx functions.

    In a thread back in March, PrevxHelp said:
    When FF4 was on the scene, work on the WSA beta had already begun.
     
  4. TerryWood

    TerryWood Registered Member

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    Hi TonyW

    You miss the point.

    Security is 100% all of the time, not part time to suit a vendor. Firefox is a pre eminent browser and yet it has not been supported for months or even longer.

    Come on! How can you justify WebRoot? Unless you work for them?

    My goodness!!

    Terry
     
  5. TonyW

    TonyW Registered Member

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    I don't work for Webroot. I do, however, understand your concerns; I'm merely pointing out it has already been stated in these forums that for technical reasons, support for SOL & FF4 was not implemented as work on the newer product was already underway, which supports the browser in a different way to allow the two to co-exist.

    I hope PrevxHelp may be able to elaborate on this further.
     
  6. MoMake

    MoMake Registered Member

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    Eventually, as in after their current licenses expire a year from now or eventually as in two weeks from now?
     
  7. TonyW

    TonyW Registered Member

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    To quote PrevxHelp:
    We have been told this will be happening sooner rather than later so no, I don't think it'll happen when licence keys expire in a year's time. There are no indications as regards to a specific time-frame, but we are assured this is going to take place "very shortly". They are currently working on the transition of present Webroot customers.
     
  8. MoMake

    MoMake Registered Member

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    Thanks for your help TonyW. I certainly hope you are right and this happens soon. Although, I must say I am not impressed with WSA's GUI, browser integration, and its performances. Prevx was much lighter on CPU and memory.
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    WSA should be substantially lighter than Prevx 3.0 (and basically every other vendor as well: http://www.webroot.com/shared/pdf/Webroot_SecureAnywhere_vs_antivirus_competitors_27Sept2011.pdf )

    Could you let me know what other security software you're using so that we can try to diagnose the problem?

    TonyW is correct - we want to move our Prevx 3.0 users to WSA as quickly as possible as it is expensive and time consuming to support two completely different product sets so rest assured that we're going to have the transition finished as soon as we can.
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    I personally find WSA much lighter on CPU and memory and the GUI is easy enough to navigate IMO! ;)

    :thumb: :thumb: :thumb:

    TH
     
  11. MoMake

    MoMake Registered Member

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    Bump for an update. Firefox is still incompatible and still no upgrade to WSA. I'm not sure I can trust a company that has so much trouble combining databases. Webroot must be hiring the most incompetent database developers. But I did anticipate that they would let all old prevx licenses expire. At least all the year long licenses. They must have calculated that this would save them a lot of money. Prevx's customer service is pretty much useless and nonexistent these days anyway. They probably have at most two guys responding to customers' concerns and one of them is here. Nice going Webroot. I'd have to be a fool to ever buy one of your products.
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We aren't letting existing customers expire - you can still purchase P3 if you want, and we're still supporting existing users. If you could PM me your email address and license key, I'll see what's happened with your messages and if I can do anything in the meantime with your license.

    Sorry for the inconvenience!
     
  13. MoMake

    MoMake Registered Member

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    Too late buddy. I already found a product that does an adequate job of replacing Safe Online for what I need and uninstalled 3.0 from all my systems. I really could care less that I have 9 months left on my licenses. Still, feel stupid for burning my money on 3.0, however, and I do feel entitled to rant about it here. Wish I knew about this forum before I made that stupid purchase.
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I'm sorry you won't give us a chance to correct your experience to save you the money you've spent, but I suppose that's your decision ;)
     
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