Runtime error with Acronis True Image 10

Discussion in 'Acronis True Image Product Line' started by temp850, Jul 10, 2007.

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  1. temp850

    temp850 Registered Member

    Jun 30, 2007
    Hi everyone,

    Love the program but its a bit frustrating when I get a 'runtime error' when trying to validate backups at times. I can't recall the exact error message, sorry, although it is quite hard to shut things down when this error occurs. I have to close Windows down and then finally TI V10 will close down and Windows will restart. It seems to happen more, perhaps, when I am validating a backup from my external hard drive straight after I've just backed up. It doesn't seem to happen if I backup then reboot my computer and then validate after turning AVG and Commodo off.

    Any thoughts?

    My brand new system is:

    LG DVD dual layer writer SATA black
    Cooler Master CAC-T05UW Black
    Seagate SATA 2 320GB harddisk
    Logitech 250 Desktop pack (mouse/keyboard)
    Gigabyte mb 945GZM-S2 9s775)
    Kingston 2GB Kit DDR2 667MHz RAM
    XP Home
    7in1 Cardreader
    Ben Q monitor FP71G+

    And these are the programs I have installed:

    Acronis® True Image Home® version 10.0 (build 4,942)
    AVG Free
    Commodo firewall
    PhotoShop 7
    Firefox 2
    Open Office Org
    FLV Player
    Last edited: Jul 10, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello temp850,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of all the respective software.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
  3. temp850

    temp850 Registered Member

    Jun 30, 2007
    Thanks for your reply, I will follow up with this issue as I have time.
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