Runtime Error, when updateing virus database

Discussion in 'ESET NOD32 Antivirus' started by allan_wwi, Feb 3, 2011.

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  1. allan_wwi

    allan_wwi Registered Member

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    Hello,

    We have som HP HP ProBook 4520s, Windows 7 64 Bit, alle Windows update installation, software on the Notebook is Office 2010, alle drivers for the notebook is up todate.

    When installing NOD32, there is no problems, but when we use the update the virus database, we get the following error.

    Anyone know why or have a solution for the problem?

    Runtime Error.jpg
     
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
    Posts:
    14,374
    Re: Runtime Error, when opdatering virus database

    Do you have EAV 4.2.71 installed? Please always enclose this information as well as the information about the OS, platform and installed SP if it's not evident from screenshots. Posting the information about installed modules is not required in this case but it might be when reporting other kinds of issues.
     
  3. allan_wwi

    allan_wwi Registered Member

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    Re: Runtime Error, when opdatering virus database

    I´m running the newest version for ESET Nod32 64 bit, download and registered via http://www.esetscandinavia.com//license-management/license-information.

    OS is runing Windows 7 Pro 64 bit, all opdates installation for Microsoft OS, and all drivers opdateret for HP hardware.

    The OS is a new installation, and the Notebook´s are brand new.

    Please lett me know if your need more info.

    Best regards,

    Allan
     
  4. tony_m

    tony_m Eset Staff Account

    Joined:
    Nov 22, 2010
    Posts:
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    Hi Allan,

    Try following these instructions.

    If the problem persists, I'd suggest try repairing your ESET installation. See the following KB article for step-by-step instructions.

    Hope this helps.
     
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