Router blocks Updates

Discussion in 'NOD32 version 2 Forum' started by armus, Mar 19, 2004.

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  1. armus

    armus Registered Member

    Joined:
    Mar 16, 2004
    Posts:
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    Location:
    Gold Coast, Australia
    Hi guys,

    Has anyone experienced a problem with NOD being unable to download definition updates (automatic or manual) through a hardware ADSL router?

    My client has a Telstra (Australia) ADSL router and NOD cannot connect to any of the available servers to download any updates.

    I am using NOD to replace Norton AV 2002 which had no dramas updating. NOD?s failure to update meant I had to uninstall it in favour of AVG (ugh!) as a temporary protection measure until I sort this out. AVG has no problem updating either.

    Is there any ports or TCP/UDP protocols I need to tell the router to allow for NOD?


    Thanks in advance,

    Shane.
     
  2. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,740
    Location:
    Texas
    I have no problems updating through my Linksys here in the U.S.
    It doesn't sound like a router problem although I could be wrong.
    Try pinging the Eset update servers to see if you get a reply.
    If you get a reply, there is some other problem.
     
  3. izi

    izi Registered Member

    Joined:
    Jan 19, 2004
    Posts:
    354
    Location:
    Slovenia
    Hello!

    Disable Firewall module function in ADSL router.

    Izi
     
  4. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi Shane, I'm a reseller on the Gold Coast, we haven't found a problem yet. I have a client using an Alcatel 4 port ADSL Router supplied by Telstra. I suggest first calling Rod at Nod32 Australia in Brisbane, he is now back on board. If he is unable to solve your problem then contact the local distributor for the brand of ADSL Router that Telstra have supplied.

    You can also try talking to Bigpond, though you will want to talk to a senior technician, or you may as well try gargling under water ;)

    Hope this helps...

    Cheers :D
     
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