Rollback versus FDISR - An Update

Discussion in 'backup, imaging & disk mgmt' started by Peter2150, May 2, 2006.

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  1. bellgamin

    bellgamin Very Frequent Poster

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    I had excellent support from the Rollback folks. It turned out that my alleged problem was a loose nut on the keyboard (namely *doofus*). RB folks were fast & gentle & helpful.

    I find it rather disconcerting that one person's possibly a-typical experiences have gotten blown up into a bruhaha against an excellent product.:doubt: I have tried all the others, & RB is the VERY first one that did the job for me & my office.
     
    Last edited: May 4, 2006
  2. mikisu

    mikisu Registered Member

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    I raised exactly the same point several times before,but its not just one person=all you guys rubbishing Rollback,at least have the courtesy and fairness to admit- it could just be your own faulty system,causing the disasters,not poor ol' RBx.

    You cant even provide any decent proof that Rb is causing any problems!

    No doubt the usual irate posts will be forthcoming, explaining in minute detail why that just isnt possible,blah,blah,blah and how rotten RB support are for not taking them seriously.

    Mike

    .
     
  3. starfish_001

    starfish_001 Registered Member

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    As you say not just one person - I have similar problems to Peter. I'm also a First Defense user not on the same system. I like Rollback it seems to work fine but.... I have expereinced problems that I did not have before and disappear without RB installed.

    Proof is difficult - my errors only show up as frequent Chkdsk errors and the inability to image with True Image 9.1 Corporate. I bought this upgrade at HDS's recommendation to fix my issue with TI version 8 after they told me there were issues with it. I was told no more.

    The inabilty to image the O/S partition shows itself on 2 separate systems ( the other sys is my Dad's). Yep I like this app enough to get it for my dad as a high relaibility option - a bit easier than First Defense for him. These systems are based on different versions of windows and different hardware. So please accept that people have had success imaging others have not ..... some people have experienced other problems some have not ....


    I swapped the Hard disk at the weekend on my system - same problem. I might try swapping the Disk Controller tonight.


    I have been attempting to daignose the problem with Acronis and HDS.

    Acronis have sent diagnostic tools, Drivers and given advice each day so far.

    HDS have been helpful at a basic level but almost silent for quite some time. They have provided no advice that I could use to fault find or diagnose the problem.

    I may have one problem related to Partition structure or could be hardware or other software or it could more than one problem - it is difficult for a user to fault find at this level witrhout good support. Acronis and Raxco are good at this level of support.


    Do I think RB is excellent yes - does it work fine - does it recovers from the problems i have - yep so far but....

    I'd rather investigate problems than sit on my hands
     
    Last edited: May 4, 2006
  4. Chris12923

    Chris12923 Registered Member

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    My contact at Rollback has told me to give you guys a new contact for any level 1 support requests. Here is who you should contact for any level one support.

    Andrew Shen
    Toll Free: 1(800) 496-0148 ext 718
    International: (360) 504-9683 ext 718

    E-Mail: andrewshen@horizon-datasys.com

    Andrew is the primary tech and developer of Rollback so he will be able to help those of us that need more specific help than the support desk offers. Andrew can help with the not so end user questions but if you have basic questions I would hope you use the regular support channels instead of bombarding him with questions that they can answer. I hope this helps guys.

    Thanks,

    Chris
     
  5. Peter2150

    Peter2150 Global Moderator

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    Thanks Chris.

    Pete
     
  6. Acadia

    Acadia Registered Member

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    Compared to most other companies, both RB and FD appear to have excellent tech support; if only Norton, etc., treated folks this way!

    Acadia
     
  7. starfish_001

    starfish_001 Registered Member

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    Thanks Chris
     
  8. Peter2150

    Peter2150 Global Moderator

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    An Update.

    Had a long talk with Andrew Shen, and he wants to pursue what I saw. He asked me to send him a detailed description of what happened, and also what programs were involved so they can see if they can duplicate the problem in their lab. If successful cool, but if not then he said we can consider logging versions to try and pin things down.


    Now this to me is great news and what I'd expect. I am looking forward to working with them to figure out what happened.

    Pete(smiling)
     
  9. Atomas31

    Atomas31 Registered Member

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    Hi Pete,

    I am happy to see that Andrew give you the kind of support you were expecting and made you smile ;-)

    Best regards,
    Atomas31
     
  10. starfish_001

    starfish_001 Registered Member

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    I have exchanged four or five emails with Andrew this evening - he has identified a possible problem that could be causing the problems on my system. He is thinking about the possible causes.

    Andrew's support is excellent hopefully this issue can be resolved. :-*
     
  11. mikisu

    mikisu Registered Member

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    A great move-at last something positive-lets hope this situation is quickly resolved:cool:

    Mike

    .
     
  12. aigle

    aigle Registered Member

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    I am using RollbackRx since few months with many snapshots and encountered no such problems.

    BTW, U don,t need any buffer snapshot as far as I know! I never made any.
     
  13. Peter2150

    Peter2150 Global Moderator

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    I'll be curious as to what he tells you. I have to round of a few things for him to try and duplicate my issues.

    Pete
     
  14. Peter2150

    Peter2150 Global Moderator

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    You are right, but I've learned sometimes giving the software a little help doesn't hurt
     
  15. Peter2150

    Peter2150 Global Moderator

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    Hi Aigle

    You are still asking about your HD space issue. You may have to uninstall Rollback to see what is really going on.

    Pete
     
  16. TonyW

    TonyW Registered Member

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    I've not seen CHKDSK run once on XP Home. Having said that, I'll probably get that now. :|

    It sounds to me the problems Peter is having is related to software conflicts of some sort, and not necessairily to do with RB. The fact others are not having any problems testifies to that, but then it does all rather depend on what one has installed on their computer.

    Hopefully, RB & Peter will now be able to narrow it down.
     
  17. aigle

    aigle Registered Member

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    It does not hurt to take care but in my opinion it might be a care that is not needed at all. In my opinion, it will not give any help to this software at all. Anyhow as I said it will not harm as well.
     
    Last edited: May 4, 2006
  18. bellgamin

    bellgamin Very Frequent Poster

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    Thanks for FIXING stuff, Chris.

    And Pete- your well-informed & helpful comments in the early postings about RB were of immense assistance & encouragement to me. So please... come on back home (we'll keep some cold ones in the fridge for you, & a light burning in the window).:D
     
  19. Acadia

    Acadia Registered Member

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    Good grief, Peter, how can you resist an offer like that! :cool:

    Acadia
     
  20. aigle

    aigle Registered Member

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    Ya, I am not having any problem but just want to make sure how much space is taken by it and what is the experience of others. Will also like to know how much space I would have needed if I use FDISR.
    I did not get even a single response in the main RollbackRx thread so I decided to make a new thread. It was my mistake to post in the main thread as it is already running a hot discussion about disc cloning and imaging etc, so not much attention for my post.
    I will see if I am able to get any responses now.
     
  21. mikisu

    mikisu Registered Member

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    Exactly what I feel-seems Peter is in the habit of testing Beta programs continuouslyand perhaps not too prudently!

    In that situation, you have to be prepared to have crashes and conflicts,some quite mysterious.

    No wonder ChDSk wants to run all the time!


    Mike

    .
     
  22. mikisu

    mikisu Registered Member

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    My situation is that RBx is taking hourly snapshots and at the end of the day,there can be 12 of the bleeders,plus the baseline.

    The disc space taken is somewhat inconsistent,but seems to average about 1-2% of the total.

    You can easily check the usage with FreeMeter;

    http://www.tiler.com/freemeter/

    No need to uninstall RBx.

    As I have a lot of spare disc space-all this isnt a worry for me.

    Mike

    .
     
  23. Peter2150

    Peter2150 Global Moderator

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    I get a kick out of Mike and Tony, suggesting what I am doing it imprudent.

    1.) I beta tested more severly before using FDISR and NEVER had a recovery issue. If I put different software in the same snapshot of course there can be conflicts and even crashes. BUT if I put one program in snapshot A and all is stable, and another program in snapshot B and all is stable, and I can do multiple reboots in each snapshot with NO problems, then I should be able to boot from one snapshot to the other with NO problem, but there was. Even Andrew couldn't argue with that. He does understand the issues of beta testing, and feels Rollback should with stand those rigors, and he is concerned.

    2) I tested a lot of stuff for almost a year and a half with FDISR, had many crashes hangs and conflicts, and almost never saw Chkdsk run. Now admittedly that might be partly because FDISR was booting into a completely different file system, I don't know. Also Rollback never failed because of the chkdsk issue, but it was a concern.

    3) As to Aigles HD issue, Mike I don't know as Freemeter will tell much if it is testing based on the Windows File system. I did an experiment a while back. Added a .5gig file to my system. Checking properties in explorer I saw my free space drop the .5 gig. Looking at the disk map in Perfect Disk I could clearly see this big file. Then booting to another snapshot, and looking at explorer it still showed the free space the same, but looking in PD, I could no longer see the file. I then created a new snapshot and deleted the file in the new snapshot. Naturally PD showed it gone, but explorer still reported the same free space. Finally I deleted all the relevant snapshots including the one where I orginally added the file. Explorer's free space remained the same. I then ran Rollback's defragger, and rechecked in Explorer and indeed the free space had gone up by the .5 gig. My point here is it can be hard to tell what's going on, and any of the old tools that are based on the Windows file system, are only accurately reporting on the snapshot you are in.

    Pete
     
  24. dallen

    dallen Registered Member

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    Peter2150,

    The individuals that suggested your problem was not related to Rollback obviously do not know you very well. You cannot fault them though, as they seem to merely be defending a product that they believe in. I'm sure you understand.

    For those of you that do not know Peter2150, let me assure you that he thinks very highly of RB. It seemed that he was just disappointed in the fact that he did what he does best and uncovered a potential flaw in RB only to have the fact that he took the time to bring it to their attention all but disregarded.

    Now that RB is handling the issue like they should have all along and taking Peter2150's discovery seriously, it is apparant that Peter2150 is content to offer his services in helping isolate ths flaw. All you supporters of RB should be greatful that Peter2150 is helping to make the product that you support a better product. After all, a problem that occurs only once in ten thousand users may not seem like a serious problem. That changes when that once occurs on your system in a time of need.
     
  25. Chris12923

    Chris12923 Registered Member

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    First i want to say yes Peter is doing a great job! Second I want to stress that the channel that you guys were using was just general support (unless they forwarded you to someone else and then you started dealing with them), and probably they did not have they answers that Andrew can provide since he is the primary tech and developer. I think it is great that HDS provided his contact info and I am sure it will help.

    Thanks,

    Chris

    P.S. Peter keep up the good work!
     
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