Rollback RX v10.x (Home & Professional)

Discussion in 'backup, imaging & disk mgmt' started by Peter2150, Jun 10, 2015.

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  1. marse.robert

    marse.robert Registered Member

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    Hi Kurtis

    Both Peter 2150 and I, were beta testers for the Firewall called 'Online Armour' and I became very impressed with him. Each time that I found an issue with 'Online Armour' Peter 2150 had beat me to the punch. He is a person that you and HDS should be listening to. Peter 2150 supports Froggies' brilliant disclosure about HDS. Let me very clear, Peter 2150 is well-respected in these matters, and his advice is being ignored by you and HDS. Furthermore, it appears that Froggie is also being given the cold shoulder. If I was a decision maker at HDS I would be thanking Peter 2150, and paying for the services of Froggie.

    Take my advice, leave this forum, and don't come back until HDS has got their product error free, and have the courtesy to apologise for your previous comments.

    With respect (cough) Marse Robert
     
  2. Overclocker

    Overclocker Registered Member

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    I am a customer, I have been for years! I emailed Kurtis and he suggested I post on wilders as he wasn't at work at the time and couldn't look into the issue at that time. He even told me members of this community like froggie might be able to help. Kurtis did help and while it wasn't a resounding success i got some of my data back.

    I don't get how people think I'm some big HDS fanboy. I not only talked to Kurtis but a Sr Tech as well. They got me the scavenger tool. I think HDS has a lot to improve on and i could give paragraphs worth of criticisms but I'm instead just gonna say that as someone who's on forums i'd rather have someone here then not. Kurtis ain't perfect and neither is HDS but when I had an issue Kurtis helped. Sure the windows update caused rollback to fry my MBR but at least i got a response.
     
  3. marse.robert

    marse.robert Registered Member

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    Hi Kurtis

    You use the word 'soon' too many times!!

    Marse.Robert
     
  4. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Marse,

    I actually invited many people to be a part of a recent beta we held, and Peter declined. So I wouldn't go about assuming that we simply ignore any comments.

    As for Froggie, he gives us valuable information and we take it all into account. Thing is that we have thousands of customers, and we need to test anything provided to us to ensure that it's applicable to all customers. If I present a theory to someone, it's exactly that. It's only when a theory has multiple points of support and evidence that it becomes a fact. I've worked with Froggie and we still are, but right now this is simply an opinion from a few users as to how the program operates. We have Technical and Development teams that need to thoroughly test everything before we make an official decision.

    So for as much as all of you want a swift response, we're still investigating. We aren't saying either way, but when we have something to announce, we will. Pressuring us to make a decision isn't going to speed along the process. So if all of you want a response you should be patient.

    Cheers,
     
  5. bgoodman4

    bgoodman4 Registered Member

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    He suggested you post on this forum (just as he was joining) and you did so because he was not at work? You have his personal e-mail so he was able to make this suggestion? You followed his suggestion joined the forum and posted about your problem and did not indicate that Kurtis had suggested you post so he could/would help, and then he helps you by phone (he said to send him contact info which he clearly already had)? Kurtis said above that he thought Froggiee and other here may be able to help you with your problem except he stepped in before anyone else and likity split solved it for you. No need for anyone else, just Kurtis. Amazing. Many of us were suitably impressed with Kurtis and thought he might be a conduit for change at HDS or perhaps an indication that HDS had changed on its own. As time has passed its became clear that this initial impression was mistaken.

    What you and he are saying is getting murkier by the minute. Clearly there was no need for you to post on this forum if you already had been in contact with Kurtis and knew he would help so it appears like a set up. I hate to say it but what you and he are saying is not very credible.
     
  6. marse.robert

    marse.robert Registered Member

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    Hi Kurtis

    Why did Peter 2150 decline HDS's invitation? From my knowledge of Peter 2150, he would never turn his back on promising software which is fronted with an 'honest broker.' Initially, Peter 2150 was 100% behind HDS - however, where is the 'honest broker' that Peter 2150 seeks?

    Marse
     
  7. pandlouk

    pandlouk Registered Member

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    You are going to need it.
    Now you got me confused. You've been their customer for years... but not as long as 3.5 years? o_O
    And what happened to your statement that you were a new user? o_O A user that was unaware of their ticketing system? o_O
    Thank you, for confirming what I have said earlier that Kurtis only job here is
    :isay::isay::isay:

    Panagiotis
     
  8. bgoodman4

    bgoodman4 Registered Member

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    How about answering my question? You wont I bet.
     
  9. bgoodman4

    bgoodman4 Registered Member

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    It sure sounded from your posts that it was a resounding success. Now your backtracking.
     
  10. Overclocker

    Overclocker Registered Member

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    I used it for a bit back when windows 8 launched but i had a bad experience. I wanted to do a fresh install of windows 8 and install it thinking i'd have a clean state but it screwed the pooch fast so I put it aside. I got a new version a while afterwards. I don't know how I would define that but yeah.
     
  11. Overclocker

    Overclocker Registered Member

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    It looked like it, I have a lot of excel sheets for work and when I went to open them later some of them gave an error message when I researched it said it was because it was missing some parts of the file and was corrupt. At the time it looked like we got it but when it came over I think it compromised the file
     
  12. pandlouk

    pandlouk Registered Member

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    Now I'm even more confused.
    You bought/used it when windows 8 launched and you had a bad experience (loosing data maybe?).
    Then it happened a second time (loosing data again) and you came here to praise the product and HorizonDataSys support? o_O

    Bottom line, you got screwed twice from the exact same thing that the members of this forum warn the users and you came here to advertise how good it is because Kurtis asked you to?

    :blink:

    Panagiotis
     
  13. marse.robert

    marse.robert Registered Member

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    Hi Panagiotis

    You are perfectly correct! However, you explain it better than me, and more forceful:

    Much respect

    Marse
     
  14. Overclocker

    Overclocker Registered Member

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    There were major problems with the program and the OS. I mean, constant crashing and unable to recover anything. So yeah, quite bad. When that happened i submitted a ticket with HDS and they got back to me over a week later and i was choked. So I stopped using it, heard it got better and tried again. It did get better there wasn't a huge crash every 5 min so thank goodness for that! :argh: At least with the last time I got a prompt response and it wasn't me pulling out my hair. Kurtis helped me and I am grateful for that, but I also think too he's just some cog in a machine and isn't really going to make as big of changes as perhaps he or people on here think he can.
     
  15. pandlouk

    pandlouk Registered Member

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    Hi Marse,

    thank you for the kind words.
    Unfortunately, this is not the first time that something like the above happened in this forum. In 2007 and 2009 Horizon Employees made similar posts but at least then they had the decency to disappear from the forum after a few days.
    Only Kurtis is so persistent and I see it as a good thing; at least now their future(?) customers get a clearer idea on how this company (an exaggerated term in this case) works.

    Panagiotis
     
  16. bgoodman4

    bgoodman4 Registered Member

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    Well that would have been good to know so others would not assume the Scavenger, when it appeared to have worked, did not nec do so.
     
  17. marse.robert

    marse.robert Registered Member

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    Hi Overclocker

    You appear to have been very cosy with Kurtis! So! You where choked when HDS got back to you, and because of this things got better, 'there wasn't a huge crash every 5 min. So, like us, who were ~Snip~ with HDS, you weren't 'pulling your hair out.' Then trumpets sounded, Kurtis arrived! Overclocker, as you say, Kurtis is some cog in a big machine and isn't going to make big changes. Do you think, for one moment, Kurtis or HDS are going to cure the issues already being experienced by thousands of HDS's customers?

    I am not a person who acts, and speaks without thought. So, if I tell you that you are pontificating out of your ~Snip~: believe me! I was a most disgusted customer of HDS for whom I held in esteem. My advice to you is - hold to your opening few words 'There were major problems with this program.'

    marse
     
    Last edited by a moderator: Jul 7, 2015
  18. marse.robert

    marse.robert Registered Member

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    Hi Panagiotis,

    Your comments, as usual, are honest, well considered, and topical. Keep it going, Pal. We need people like you!

    Much respect, Marse
     
  19. TheRollbackFrog

    TheRollbackFrog Registered Member

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    On July 18th, 2011, Horizon DataSys announced a version of Rollback RX v9.1 that stated it contained complete support for SSDs and the use of TRIM to manage those SSDs. Almost immediately, users began to state that it looked like TRIM was not operational in their SSDs. To paraphrase HDS in their response to that opbservation, "Sure it is... trust us." Those questions have continued ever since that date. HDS even said they would go back and check to insure that it was operational.

    This Saturday will be the 4th anniversary of that original claim of SSD "compatibility" and TRIM support. I would think that waiting for four years for your "Technical and Development teams" to thoroughly test the original claim of non-support would easily classify as what you call patience in terms of waiting for an HDS response to this observation. I was not the first by any means to bring this to their attention... I only tried to help them to more clearly see the issue.
     
    Last edited: Jul 13, 2015
  20. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Expect an official statement in the near future :)
     
  21. TheRollbackFrog

    TheRollbackFrog Registered Member

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    To insure that I'm looking in the right place... at what place will that statement be made? Thanks!
     
  22. TheRollbackFrog

    TheRollbackFrog Registered Member

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    ...and may I safely assume that your use, above, of the term "near future" represents a time frame significantly less than 4-years? :rolleyes:
     
  23. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    TBA

    Too funny Froggie. You should try standup some time ;)
     
  24. bgoodman4

    bgoodman4 Registered Member

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    This is a very reasonable question given HDSs past performance and given Froggies past performance he already is a stand up (guy) so no need to try it,,,,you and HDS should though.
     
    Last edited: Jul 13, 2015
  25. Masterblaster

    Masterblaster Registered Member

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    A completely useless and meaningless statement as always.
     
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