Rollback RX™ - The “unOfishul” FAQ

Discussion in 'backup, imaging & disk mgmt' started by TheRollbackFrog, Apr 6, 2015.

  1. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Great question. I don't know what our previous set up was but it utilized a third party forum host. Sort of like a back end program. When they updated the back end there was no notice given previously. So when it happened it caught everyone off guard. So they scrambled to recover it but everything was overran by spambots and it was apparently too long gone.

    Again, we would've loved to keep everything. It was a GREAT resource from what I've heard from the staff and users on here but it was a goner.

    We now don't use those hosts, and instead we now have everything well backed up using RollBack Rx Server Edition! So yeah, I mean a little late for the old forum but the new ones are well fortified (and backed up an insane amount of times per day)

    Cheers,
     
  2. bgoodman4

    bgoodman4 Registered Member

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    1 - The answer that you provided is correct, the solutions do exist on the web,,,,they can all be found on this forum. This does not excuse HDS from addressing these issues on its site.

    2 - It does not matter if most of your clients use SCCM, there is clearly a portion that does not, are you really saying that those customers who do not do not matter. That its just too bad for them. At a min these users should be warned of the potential problems with Rx if they are not using SCCM, but they are not so warned.

    3 - And finally,,,,,the problem is not just with Win updates, you might want to go back and look at the report. In fact, apart from the Win Update issue all the problems reported have been around long before the Win update issue. That is, the problems existed for previous versions of Rx. As an example,,,,if malware attacked the MBR, Rx was toast,,,,and so was the users data unless he/she had taken steps to protect themselves against this potential problem. Many folks did not know that Rx had this vulnerability and saw no reason to look to find out if it did SINCE THEY WERE TOLD Rx COULD RECOVER FROM ANY CONCEIVABLE PROBLEM.

    Like I said above, but you ignored, its not possible that HDS does not know of these issues, they just choose not to either deal with them (as in fix them) or warn users of them. There is little to no reason for HDS to have to study these issues since they have to know the software they are selling and its vulnerabilities,,,,,,unless of course they are only reselling and don't really know the software at all.
     
    Last edited: Apr 23, 2015
  3. bgoodman4

    bgoodman4 Registered Member

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    Thanks, I will check them out.

    EDIT: Just checked it out and want to say congrads to you Froggie, you have def made a difference in at least one Rx users life with your report. Hopefully now that there has been 1 set of replies more Rx forum members will see fit to get involved.

    Of course you have also made a difference in many former and current Rx users lives. I learned most of what I know about Rx and how to protect against its shortcoming from your efforts on the old Rx Forum. Once again thanks, much appreciated.
     
    Last edited: Apr 24, 2015
  4. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I'm sorry if all the resources available aren't enough for you :confused: I mean we're always evaluating at solutions, but you're constantly proposing advertising changes which frankly aren't changing. We'll always try to improve quality over messaging, anyday.

    Well it sort of does. I mean, most of our users have a solution, and we're working on a solution for the remaining people who don't have a plan in place. I mean there's already the Knowledgebase, Forums, Support Portal, Drive Cloner's Version 6 is shaping up and that will be a huge help. Of course, there's always me as well :D

    We're looking at Froggies FAQ, so we're going to see what's going on. Like I've said though, Drive Cloner's Version 6 is taking up a lot of our time. I honestly don't believe that people wouldn't seek us out if they had an issue, that doesn't make any sense. If you have a problem you want it dealt with. I mean, some people are against sharing personal information in the support portal, but if people have an issue they should be reporting it! I mean how else are we going to find out ;)
     
  5. bgoodman4

    bgoodman4 Registered Member

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    What resources? You said they exist somewhere on the net and I agreed, so what resources do you think I am asking for?

    So now you admit a solution is needed, why? You repeatedly deny there is a problem. You trumpet it on the Rx homepage. So what are you talking about?

    As I said HDS should be aware of the problems so extensive study should not be required. And as I said the list of problems were to be found on the old Rx forum(s),,,,,,so they were reported. As to the effectiveness of reporting issues either on the forum or via support ticket these have often drawn no support at all. I will remind you that Froggie noted a current example of this in another thread,,,,,,,so things have not changed much from the old days where the individual with the problem either did not get support from HDS (they did from the community though, often in the form of Froggie) or they were told the problem was their fault and HDS cannot be held responsible.

    All I am asking for is honesty in advertising, I do not expect it but I will keep asking for it.
     
  6. appster

    appster Registered Member

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    Kurtis, I think (hope) you can end all of this quibbling if you will just say that Rollback Rx cannot recover a system from every conceivable issue. Over the time that I have used RB I have learned much from far more knowledgeable users such as Froggie, pandlouk and pvsurfer. The bottom-line here is that while RB can be quite 'magical' in its ability to rapidly restore a system to a previous state and is argueably the best system snapshot program out there it is not a system backup solution because there are situations from which it cannot recover the system! In such events an image backup solution is necessary and for RB users DC6 should eventually provide a convenient and invaluable safety net.
     
    Last edited: Apr 24, 2015
  7. pandlouk

    pandlouk Registered Member

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    Not going to happen as I already said through pm to Kurtis
    and he replied as always that they are not going to change their marketing or advertisement.
    And as long as they don't, some of us will continue to warn it's users about those problems and HDS deceptive advertising...

    Panagiotis
     
  8. Keatah

    Keatah Registered Member

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    I don't see what is so hard about being as truthful as possible here.. Personally I don't care either way what HDS says or doesn't say. I just care about myself and my clients. Where is that facepalm smiley?
     
  9. pandlouk

    pandlouk Registered Member

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    Same here. I could not care less of what they say on their site and forums.
    But trying to use the wilderssecurity forums to enforce the credibility of the claims on their site and forum is a totally different thing.

    Panagiotis
     
  10. Keatah

    Keatah Registered Member

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    True enough.

    Recapping.. This is stated directly on
    http://www.horizondatasys.com/en/products_and_solutions.aspx?ProductId=1#Features
    1- Reverse any system crash within seconds (even if Windows cannot startup).
    2- Back out of any failed program and OS updates and botched updates.
    3- Allows users to safely test any software, and complete a 100% uninstall.

    Those are not entirely truthful claims.
    RBRX cannot reverse from any system crash. Proven.
    RBRX cannot back out of any failed program or OS update. Proven.
    In fact, standard Microsoft Windows updates can (and have) damaged RBRX systems. Proven.
    Users cannot safely test any software. Proven.
    Software that operates outside of RBRX, but on the same system where RBRX is installed can corrupt a disk irrecoverably. Proven.
    There are many reasons why Windows cannot startup, many are hardware issues. Proven.

    The problem word seems to be "any".

    Any potential customer must understand the complexity and caveats as well as the advantages and conveniences that RBRX brings to a system.

    I haven't even begun a full workup of hibernation, sleep modes, paging, and trim. I wonder what that will reveal? Let alone programs that can escape from one snapshot and migrate to another to where they can make changes.
     
  11. pandlouk

    pandlouk Registered Member

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    Add also
    4. Built in snapshot defragger which will optimize system resources and recover free space.

    it optimises (if it does?) only RollbackRX's subsystem and recovers free space. But does not optimize system resources and has nothing to do with defragmentation.

    Hibernation: better avoid it.
    Paging file: create a fixed size paging file before installing RollbackRX.
    Trim: never was supported.
    fsutil: gets hijacked from RollbackRX, e.g. sparse files creation.
    chkdsk: avoid it at all costs.

    Panagiotis
     
  12. Peter2150

    Peter2150 Global Moderator

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    Well the funny thing about them using Wilders is the fact that if Kurtis were smart he would back off but by constantly jumping in he is actually adding fuel to the fire to the new reader. But for me there is a bigger issue. When I buy recovery software there are 2 key issues. First is it reliable, so I can trust it. Second can I trust the vendor? The potential technical problems really impact the first. But it's the 2nd that is the deal killer. Sometimes that trust issue can be somewhat vague, but when a vendor announces release of a recovery product that clearly hasn't been tested as they did with DC6, that is a concrete example for me that I can't trust them.

    Ironically the speed advantage that Rollback had has been by my testing wiped out by Macrium 6.

    Pete
     
  13. pandlouk

    pandlouk Registered Member

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    Thank goodness it seems that he took your advise in consideration.:blink:
    Same here. And personally I don't trust neither the program and even more it's vendor... for not counting that is a bit embarrassing to admit that I was a customer of them.:(
    Very true. Macrium 6 makes fast recovery programs, as RollBackRX, obsolete.

    Panagiotis
     
  14. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    And we backed down from that release date. :confused:

    My job is to correct information that's incorrect. So If I jump in, that's why.
     
  15. Peter2150

    Peter2150 Global Moderator

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    True enough, but the question is why did you have to do that. Your management should never have announced the release at this point in the first place.

    Some of what you are doing isn't correcting information, but reaffirming what may be a questionable management position.
     
  16. pandlouk

    pandlouk Registered Member

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    You mean information such as this?:argh:
    Panagiotis
     
  17. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Well, sometimes people make calls without giving you a heads up, and you can only talk them out of jumping.

    That's a matter of perspective. I always aim to give the truth, and whether people enjoy hearing that is a different thing entirely. I mean, I ignored bgoodman because he wants the marketing to change and it won't. I thought I'd try to be nice and explain the situation, but some people won't have it. So I'm instilling a new policy, if you're not really being civil about it, I will ignore you and leave you be.
     
  18. Peter2150

    Peter2150 Global Moderator

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    Kurtis, I don't think you know when to stop. I don't think you have a clue about the impression you are making on people as a representative of a vendor.
     
  19. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Once again a thread devolves into anti-HDS fodder, so who is it that doesn't know when to stop?
     
  20. Overclocker

    Overclocker Registered Member

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    Wow, that's all I have to say. I came on this forum because I had a problem with RBRX and Kurtis was prompt and responsive. He gave careful consideration to what was going on and helped me get my snapshots back. I've been siltently reading these posts and I have to say, I don't know which version of HDS these users are talking about and perhaps I haven't had the same problems but from my experience a while back I have nothing but good things to say about my experience with HDS and RBRX.

    I want to know how many users on here actively use the product or have had a support issue lately?
     
  21. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I think that's a valid point, perhaps users have had issues but that's in the past. Best thing to do is fix problems and move forward.
     
  22. pandlouk

    pandlouk Registered Member

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    You came on this forum before submitting a ticket in HorizonDatasys and without seeking help in their forums first?
    And you posted your problem and it was solved in less than 24 hours, correct?

    Even, if we try our best to believe you... (and that you are not another HDS employee)... for sure your experience was... unique...

    Panagiotis
     
  23. Overclocker

    Overclocker Registered Member

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    Well, I didn't know they had the ticketing system, I was going to call but the ticketing system was easier imo. Yeah it was resolved in 24 hours. Kurtis sort of guided me along and got me some attention from tech support asap. I'm not saying system is perfect but the job done was better then I expected.

    HAHA well I wish someone would pay me to have my system crash, then I have to wait for a fix. I am a new user so maybe I don't have the history maybe there was a bad version or something but like I said I can only chime in with my experience. After Kurtis helped me I figured he deserves that at least.
     
  24. pandlouk

    pandlouk Registered Member

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    Then either your are not their customer or ....
    Because when you buy their product you get an email informing you about your product Key and their support system. Indeed yours is a very funny and unique situation.

    Panagiotis
     
  25. Overclocker

    Overclocker Registered Member

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    I heard that. I guess the scavenger tool doesn't always work. Yes I got my product key but I never thought to check that email :confused:

    I think I'll put that email aside. Thanks Panagiotis!
     
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