Rollback 9.1 uninstalled - help recover lost files

Discussion in 'backup, imaging & disk mgmt' started by madmax1980, Mar 3, 2015.

  1. madmax1980

    madmax1980 Registered Member

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    ...uhmmm...going back to my original issue, the only thing I was able to do for my friend was to clone the original disk. The old disk will be shipped to a data recovery company while the new one allows him to use the computer. There might be some hope - the computer has not been used after Rollback was uninstalled, which in theory should preserve those snapshots.

    In defending Kurtis, I used Rollback (several versions) for the past 3-4 years on multiple computers (at least 14) and never had an issue with it. However, now I realize that Rollback has some limitations (for instance: MBR gets damaged therefore the famous "Press home to restore" screen doesn't show up anymore) - as a result, on my computer I use Rollback in combination with Macrium, still having Rollback as my #1 restore and Macrium as an alternative.
     
  2. Peter2150

    Peter2150 Global Moderator

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    Keep us posted
     
  3. bgoodman4

    bgoodman4 Registered Member

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    As I said, search this forum. You will find that the folks with the problems came here for help,,,,for help that they were not able to get from HDS. It really is a shame that the old Rx forum has been closed,,,,it was full of horror stories not only about Rx but even more so about HDS support.
     
  4. madmax1980

    madmax1980 Registered Member

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    Kurtis, I did initially contact support on Feb 13, ticket GEW-814-20032. As of today (Mar 20), there was no reply back, other than the automated email.
     
  5. Keatah

    Keatah Registered Member

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    Regardless of your computing environment, RBRX or no RBRX, backups are a necessary activity for anyone working with computers and valuable data. This is common sense, this is an age-old tried-and-true sentiment.

    For those of you solely relying on RBRX to get you out of trouble you're in for a world of hurt sooner or later. And there's no telling how RBRX will interact with future OS patches and updates; as we've recently seen.

    Anybody can spin it any way they want. But the infallible truth remains: duplicate file copies are the only way to recover when disaster strikes and you've exhausted all other possibilities. Backups will save you every time - and without the headaches and stress!
     
  6. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I'll personally look into this for you. May take me a bit but I'll look into this further.

    Apologies about this.
     
  7. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    This is partially why I'm here to improve relations, I understand all you have to go on is the past, but I want to work with everyone to improve future relations.
     
  8. Peter2150

    Peter2150 Global Moderator

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    Why does hovering over your email link give a different address then what is in your signature. I was going to contact you, but that makes me a bit leary.

    Pete
     
  9. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I'm not too sure why, my email is kurtis[at]horizondatasys.com. I don't put the symbol in because I want to avoid unwanted spam.
     
  10. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    :confused: Well, you might wanna check with Jester Santos as to some of your email... that's where it's going at the moment when people <click> on your address.
     
  11. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    Don't tell Jester but he's better at Customer Support then he is at Winning Eleven 2015. I'll talk to him about this though, thanks as always Froggie.
     
  12. bgoodman4

    bgoodman4 Registered Member

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    You have to understand if we are a bit skeptical. You are not the first person from HDS to come along who has promised to improve things. I am sure they all meant what they said however they, and you, cannot effect change in the companies basic makeup regardless of how hard you try. I had been a user of Rx from version 7 to 9 (dropped it when 10 came out) and I have seen no improvement support in all that time. Mind you, I did notice that HDS is no longer claiming that Rx can recover from any and all PC problems so I guess thats a step in the right direction.
     
    Last edited: Mar 20, 2015
  13. pandlouk

    pandlouk Registered Member

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    Hi Kurtis,

    Improving relations is easy:
    - Don't lie to your customers.
    - Provide meaningful support. eg. stop giving copies of your scavenger when you know prior hand that will never work! It used to work with versions 7.x and 8.0 but does not work with 8.1, 9.x, 10.x.
    - Update the scavenger so that it'll work with the latest version of RB-RX. (It has not being updated since 2007!!!)
    - Integrate the Drive Cloner Version 6 in RB-RX or at least give it free for RB-RX Pro users. As it stands now you advertise RB-RX as a panacea to all problems and Drive Cloner 6 as a panacea for Rollback's hick-ups.
    - Don't lie to your customers

    Panagiotis
     
  14. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I understand your skepticism, and I'm willing to work with it. If you have issues, expressing them with us in our forums is the best place to do so.
     
  15. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    - I can't speak for other employees but I aim to be transparent and honest, I know the alternative never pays off.
    - We do our best to provide meaningful support, in the case of the Scavenger Tool, it's a tool, but it's no guarantee. Depending on your usage of the affected computer, there's no guarantee that we can retrieve files or snapshots. Best bet is to not use the affected computer, and that will increase the chances of finding data.
    - There have been internal discussions about that, but nothing concrete.
     
  16. pandlouk

    pandlouk Registered Member

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    - I was refering as a company and not on a personal level. Employees can be honest, up to the level that their employer allows them to be...
    - Does not work in any scenario... not even in a fully functional Rollback-RX system.

    Panagiotis
     
  17. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    - Well I am here to help clear the air on things, so that should (ideally) help with that.
    - I have seen the Scavenger work on more then a handful of times, it's again no guarantee and obviously the negative outweighs the positive but it can work and it often times does.
     
  18. bgoodman4

    bgoodman4 Registered Member

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    I did that for years,,,,then I dropped Rx and will never use it again.
     
  19. appster

    appster Registered Member

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    What were your reasons for dropping Rollback Rx - with such (apparent) disdain? :doubt:
     
    Last edited: Mar 21, 2015
  20. pvsurfer

    pvsurfer Registered Member

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    Hi Kurtis,

    The fact of the matter is that HDS' current forums are not providing solutions for problems! Several of us here on Wilders were active members of the original HDS Forums. Then, as now, there wasn't any participation by HDS' developers but there were several very knowledgeable users on the original forums who often assisted those with problem-related posts. There also were many informative posts (including some 'stickies' by none other than our own Froggie).

    It was very disappointing when the original forums suddenly disappeared and replaced by the current forums, which imho are poorly structured. Most importantly (with all due respect for Sam Smith who is a capable forum moderator), these forums need participation by HDS' technical support staff.

    pv
     
    Last edited: Mar 22, 2015
  21. bgoodman4

    bgoodman4 Registered Member

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    I dropped it because of issues that others were having with version 10 (I had decided to keep using 9 until I saw what others experience with 10 was like) and the extremely poor support that HDS was providing for those having the problems. That and the misleading marketing that HDS was doing led me to decide to stay away from any HDS product regardless.
     
  22. Kurtis Smejkal

    Kurtis Smejkal Registered Member

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    I can definitely understand that sentiment. I've been a part of communities before that have gone in a different direction, still, I'm hoping that we can breathe new life into our forums. I can definitely forward feedback to people, because if there are things that worked with the old forum that aren't working with the new one, I want to look into it. No guarantees of course, but I can at least see what we can do, and that's something right?

    Sam, myself, and many other HDS staff do go through our Tech Support and Developer teams. So when Sam answers for instance, or myself, we are going through our Technical side. I get what you're saying though, there could be more involvement all around.

    If you have any issues, and you submit a ticket, feel free to let me know and I can follow up on it and see where it is. If there's been a case where a ticket hasn't seen a response, or you feel it's inadequate, I can certainly look into it. I don't want you to feel like our Tech Support is unsupportive, but sometimes it's worth having a second pair of eyes on these things. This extends out to everyone, email me with your Ticket ID and I can do that for you.

    Cheers,
     
  23. bgoodman4

    bgoodman4 Registered Member

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    Its not that something was working on the old forum, its that the forum showed how bad support (and how dangerous Rx) was because folks were posting about their issues and the lack of response/help from support. Many of us feel that the old forum was closed because most of the treads dealt with unresolved problems. I guess you will just have to take our word for it.


    Way too late for this, I dropped Rx 2 years ago and have no interest in getting involved with HDS again.
     
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