Right click icon missing!

Hi,

There are no icons for Scan with Webroot and Permanently erase with Webroot in the right click context menu. My HitmanPro icon is there. Why no Webroot icon?

Best Wishes,
Amit

 

It seems to be mostly a XP issue can you please contact the WSA support inbox so they can gather some logs? https://www.webrootanywhere.com/servicewelcome.asp? Also Permanently erase with Webroot is only in the Complete version I assume you are using the AV only version? http://www.webroot.com/En_US/consumer-compare.html

Thanks,

TH

 

@Triple Helix
Okay I'll do that.

Yeah I'm using AV. But still got the permanent erase function. It's a bonus feature.

 

There are intentionally no icons on XP because of how the OS handles right click icons. The text links will work fine, however

 

Oh then it's okay. But just out of curiosity, how come other apps like Emsisoft Antimalware or HitmanPro provide icons? I mean they should have left the icons for the same reason you mentioned right?

 

It was just a factor of priority and value (and the fact that it would take another 7KB to put an additional set of icons just for XP )

 

Well I wouldn't mind an extra 7KB. Is there any way those 7KB set of icons could be added in my pc under special consideration?