Reusing Licenses

Hi,
i've a problem regrading the reuse of assigned and not longer used ATI Wks licenses. If i try to follow the LicenseServer HowTo at "8.3 Revoke of a License" (To free a license, select it from the Used licenses list and click Revoke in License Management group on the sidebar.) i stuck because there is no point called Revoke - in real there is nothing below the License Management...

used Versions (German):
Acronis License Server Management Console build 14
Acronis TI Wks Version 9.1 build 3,887

any ideas ?

Thanks

regards
Manu

 

Hello Manu74,

Thank you for choosing Acronis Remote Workstation Disk Backup Software.

Please submit a request to Acronis Support with the description of the problem and serial numbers assigned to no longer used licenses. The serial numbers can be distinguished by the Host Name and MAC-address shown at the corresponding Acronis License Server fields. We will investigate the problem and try to provide you with a solution.

Thank you.
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Marat Setdikov

 

Hi Marat,
thanks for the fast response - in the meanwhile i've fixed the problem;
I'd try to connect from the Snap-Deploy-Console (the first time i connected only from the license-manager-console this may be the failure) to view the used licenses and there i found the wanted task "Lizenz wiederufen" (revoke license). i revoked the unused one and the license is free again.

So problem is solved for my requuirements

Thanks a lot

regards
Manu

 

Hello Manu74,

We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
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Marat Setdikov