results of Hijackthis scan

Discussion in 'adware, spyware & hijack cleaning' started by going nuts, May 20, 2004.

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  1. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    AVG detects virus PSW agent H but it cannot be placed in the virus vault. It also tells me that I have Trojan horse keenval B. I'm not sure of the cause but my computer restarts automatically after a couple of minutes and gives me a 60 second warning.
    I ran hijackthis and the scan results are as follows:
    Logfile of HijackThis v1.97.7
    Scan saved at 12:46:47 AM, on 5/20/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Logitech\iTouch\iTouch.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger Plus! 2\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common files\updater\wupdater.exe
    C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    C:\WINDOWS\WindowsUpd1.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\Program Files\Ares\Ares.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Grisoft\AVG6\avgw.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\CGalaraga\Local Settings\Temp\Temporary Directory 1 for hijackthis1977[1].zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Sympatico
    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000221} - C:\Program Files\ClearSearch\CSIE.DLL (file missing)
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
    O2 - BHO: (no name) - {2E9CAFF6-30C7-4208-8807-E79D4EC6F806} - C:\Program Files\Submit\submithook.dll
    O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\Documents and Settings\CGalaraga\Application Data\winmi\winmi32.dll (file missing)
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll (file missing)
    O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\Documents and Settings\CGalaraga\Application Data\mshu\mssearch.dll
    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
    O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\Documents and Settings\CGalaraga\Application Data\mshu\msiesh.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll (file missing)
    O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus Photo 825] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P22 "EPSON Stylus Photo 825" /O6 "USB001" /M "Stylus Photo 825"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [WindowsUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [Terminate Popup] C:\Program Files\Free-Popup-Killer\fpuk.exe
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
    O4 - Startup: Check For Dope Wars Updates.lnk = C:\Program Files\Dopewars\WiseUpdt.exe
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
    O4 - Startup: PowerReg SchedulerV2.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
    O9 - Extra button: ICQ (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: Popup Eliminator (HKLM)
    O9 - Extra 'Tools' menuitem: Popup Eliminator (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.microsoft.com/activex/controls/macromedia/Swdir.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/02a48e94bcae26173f00/netzip/RdxIE601.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PEInstaller.exe
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {BD11A280-2E73-11CF-B6CF-00AA00A74DAF} - http://download.bonzi.com/freebuddy/wd/bbsetupad6.exe
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw15fd.law15.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{23299EF0-0141-43C6-84DB-C33B0D328504}: NameServer = 206.47.244.12 206.47.244.102
     
  2. Unzy

    Unzy Registered Member

    Joined:
    Nov 2, 2003
    Posts:
    1,098
    Location:
    Belgium
    Hi going nuts,

    First download and run this program please :

    CWShredder

    Open -> 'fix' -> click 'next'

    Repost another hijackthis log after doing so

    Thnx!

    Cheers,
     
  3. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    Hi Unzy,

    I did what you said and the hijackthis log is as follows:

    Logfile of HijackThis v1.97.7
    Scan saved at 10:34:46 PM, on 5/20/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Logitech\iTouch\iTouch.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger Plus! 2\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common files\updater\wupdater.exe
    C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    C:\WINDOWS\WindowsUpd1.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Ares\Ares.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\CGalaraga\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Sympatico
    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000221} - C:\Program Files\ClearSearch\CSIE.DLL (file missing)
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll (file missing)
    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll (file missing)
    O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus Photo 825] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P22 "EPSON Stylus Photo 825" /O6 "USB001" /M "Stylus Photo 825"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [WindowsUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [Terminate Popup] C:\Program Files\Free-Popup-Killer\fpuk.exe
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - Startup: Check For Dope Wars Updates.lnk = C:\Program Files\Dopewars\WiseUpdt.exe
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
    O4 - Startup: PowerReg SchedulerV2.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
    O9 - Extra button: ICQ (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: Popup Eliminator (HKLM)
    O9 - Extra 'Tools' menuitem: Popup Eliminator (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.microsoft.com/activex/controls/macromedia/Swdir.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/02a48e94bcae26173f00/netzip/RdxIE601.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PEInstaller.exe
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {BD11A280-2E73-11CF-B6CF-00AA00A74DAF} - http://download.bonzi.com/freebuddy/wd/bbsetupad6.exe
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw15fd.law15.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{23299EF0-0141-43C6-84DB-C33B0D328504}: NameServer = 206.47.244.12 206.47.244.102

    Thanks.
     
  4. Unzy

    Unzy Registered Member

    Joined:
    Nov 2, 2003
    Posts:
    1,098
    Location:
    Belgium
    Ok thnx,

    Still fix the following with HijackThis :

    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000221} - C:\Program Files\ClearSearch\CSIE.DLL (file missing)
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)

    O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [WindowsUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
    O4 - Startup: Check For Dope Wars Updates.lnk = C:\Program Files\Dopewars\WiseUpdt.exe
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE

    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/02a48e9...ip/RdxIE601.cab

    Restart PC after doig so and remove :

    C:\Program Files\Common files\updater\ <- this folder
    C:\WINDOWS\WindowsUpd1.exe <- this file
    C:\Program Files\MyWebSearch\ <- this folder
    C:\Program Files\ClearSearch\ <- this folder

    Finally update XP and IE at windowsupdate.com

    Hope this helps

    Cheers,
     
  5. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    Thanks.

    I did what you said however I was unable to fix

    O4 - HKLM\..\Run: [WindowsUpd] C:\WINDOWS\WindowsUpd1.exe

    in Hijackthis.

    I was also unable to remove the following:

    C:\WINDOWS\WindowsUpd1.exe <- this file
    a box poped up saying access denied.

    This folder does not exist
    C:\Program Files\ClearSearch\ <- this folder

    The computer still shuts off automatically.
     
  6. Unzy

    Unzy Registered Member

    Joined:
    Nov 2, 2003
    Posts:
    1,098
    Location:
    Belgium
    Post another log please

    Thnx

    Cheers,
     
  7. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    Logfile of HijackThis v1.97.7
    Scan saved at 10:45:35 AM, on 5/24/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Logitech\iTouch\iTouch.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger Plus! 2\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\WindowsUpd1.exe
    C:\Program Files\Ares\Ares.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Darryl's Documents\MSN Messenger\MSN Messenger\msnmsgr.exe
    C:\Documents and Settings\CGalaraga\Local Settings\Temporary Internet Files\Content.IE5\ZTDQAXBS\HijackThis[1].exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Sympatico
    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\ATPART~1.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll (file missing)
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus Photo 825] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P22 "EPSON Stylus Photo 825" /O6 "USB001" /M "Stylus Photo 825"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\WindowsUpd1.exe
    O4 - HKCU\..\Run: [Terminate Popup] C:\Program Files\Free-Popup-Killer\fpuk.exe
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Startup: PowerReg SchedulerV2.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
    O9 - Extra button: ICQ (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: Popup Eliminator (HKLM)
     
  8. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,435
    Location:
    Netherlands
    Hi going nuts,

    Before you start please unzip hijackthis.exe to a folder of it´s own. The program creates backups in the folder it is in. In a Temp folder they easily disappear.

    Check the following items in HijackThis.
    Close all windows except HijackThis and click Fix checked:

    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\ATPART~1.DLL

    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll (file missing)

    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll (file missing)

    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\WindowsUpd1.exe

    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h

    O4 - Startup: PowerReg SchedulerV2.exe

    Then reboot into safe mode and delete:
    C:\WINDOWS\WindowsUpd1.exe

    Regards,

    Pieter
     
  9. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    I followed the instructions.
    But the system still shuts down.
    Here is an updated log:

    Logfile of HijackThis v1.97.7
    Scan saved at 6:00:25 PM, on 5/24/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Logitech\iTouch\iTouch.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger Plus! 2\MsgPlus.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Sympatico
    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\ATPART~1.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
    O4 - HKLM\..\Run: [EPSON Stylus Photo 825] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P22 "EPSON Stylus Photo 825" /O6 "USB001" /M "Stylus Photo 825"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [Terminate Popup] C:\Program Files\Free-Popup-Killer\fpuk.exe
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
    O9 - Extra button: ICQ (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: Popup Eliminator (HKLM)
    O9 - Extra 'Tools' menuitem: Popup Eliminator (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.microsoft.com/activex/controls/macromedia/Swdir.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PEInstaller.exe
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {BD11A280-2E73-11CF-B6CF-00AA00A74DAF} - http://download.bonzi.com/freebuddy/wd/bbsetupad6.exe
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw15fd.law15.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{23299EF0-0141-43C6-84DB-C33B0D328504}: NameServer = 206.47.244.12 206.47.244.102

    THanks
     
  10. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,435
    Location:
    Netherlands
    First update Windows and IE. Then post a new log.

    Regards,

    Pieter
     
  11. going nuts

    going nuts Registered Member

    Joined:
    May 20, 2004
    Posts:
    6
    I wasn't able to update because the site said

    Windows Update did not find any critical updates for your computer
     
  12. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,435
    Location:
    Netherlands
    Please click Start > Run > sfc /scannow (mind the space between sfc and /scannow) > OK

    Windows will check for missing or corrupted files and prompt you for the CD if it encounters any.

    Regards,

    Pieter
     
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