Restoring using Acronis True Image 11

Discussion in 'Acronis True Image Product Line' started by AKAJohnDoe, Oct 18, 2007.

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  1. AKAJohnDoe

    AKAJohnDoe Registered Member

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    When I attempt a restore, it all seems to go well until the completion is at around 27% where it appears to stall out. No messages, no obvious cause, just nothing.

    This is when restoring a TI11 full backup via a bootable TI recovery disk. The backup is on an external USB drive. The system being restored is an HP dv6000 notebook. The OS being restored is Vista Home Premium.

    I'm beginning to think I made a mistake buying Acronis.

    Any ideas?
     
    Last edited: Oct 18, 2007
  2. MudCrab

    MudCrab Imaging Specialist

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    When you're booted to the TI 11 CD, does the image on the USB drive validate okay?

    Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

    Do you have access to a network share or NAS device that TI will recognize?
    If so, then you could try copying the image to the network share or NAS and doing the restore from there. (This may not be possible depending on your hardware and the size of the backup image.)
     
  3. AKAJohnDoe

    AKAJohnDoe Registered Member

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    Should I explicitly validate it, or should using it do that?
    No I had not. What exactly does that do? As I said, the restore starts and runs for awhile.
    No, unfortunately not.
     
  4. MudCrab

    MudCrab Imaging Specialist

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    Validation while booted to the TI CD will verify if the backup image can be read correctly from the USB drive. If it validates okay then the problem is in writing to the internal drive.

    The quiet acpi=off noapic options just turn off some Linux modules and allow the program to work in certain situations where it wouldn't otherwise.
     
  5. AKAJohnDoe

    AKAJohnDoe Registered Member

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    Based on it starting and running for awhile and the fact that I can browse the backup, it appears to be viable.
    You think I should try those options? Or other suggestions?
     
  6. MudCrab

    MudCrab Imaging Specialist

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    What exactly does "running for a while" mean? Did you let the validation complete or not?

    If you did, did it complete successfully?

    How big is your backup image file?

    If the validation completes successfully, then, Yes, I would try the options and see if you get any better results. There is no harm in trying them. It will either help or it won't.
     
  7. AKAJohnDoe

    AKAJohnDoe Registered Member

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    Thanks. That pretty much answers my question.

    I'll persue a refund from Acronis and look elsewhere for a solution.
     
  8. AKAJohnDoe

    AKAJohnDoe Registered Member

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    I have had zero success with Acronis.

    No success in obtaining a refund from Acronis.

    No success in restoring a backup.

    I did isolate the symptom, though. ATI 11, booted from a CD and with the F11 parms and the 8053 build and a verified backup, gets far enough to ask what backup to restore and where to restore it. I select a USB drive for the source and an internal drive for the target. After a few moments, the USB drive stops blinking and that is the end of that.

    I have downloaded Paragon Drive Backup and was successful on the first attempt of a backup and restore.

    Acronis, you owe me a refund
     
  9. skypix

    skypix Registered Member

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    I had the same problem. I'm giving up on Acronis.
     
  10. sparkymachine

    sparkymachine Registered Member

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    John had a problem since September.
    Does it takes that long to realise you don't like a product for some people to want a refund? wow
     
  11. DwnNdrty

    DwnNdrty Registered Member

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    Well, if it is any indication, the Paragon Forum isn't very active. In fact I wanted to know if their Recovery CD would let you do the Backup as well, and no one has offered an answer. Their web description doesn't make this clear. If you find that it does would you private message me. I like to do my Backups without having the system booted up and active.

    Glad to hear it worked for you on the first go.
     
  12. AKAJohnDoe

    AKAJohnDoe Registered Member

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    I've been trying to get a refund since then. I get the standard "we received your correspondence" email from Acronis, then total silence. So I send another. Repeating pattern. They owe me a refund. I doubt I'll ever see it, though. That's quality software and good customer service for you.

    :thumbd: :thumbd: :thumbd: :thumbd: :thumbd: :thumbd: :thumbd: :thumbd: :thumbd:
     
  13. gtaillandier

    gtaillandier Registered Member

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    Hello

    I've had the same problem when booting from CD : after some minutes, nothing happened. Acronis seemed to "sleep".

    I've tried the option "noapic acpi=off" and all is OK. No more problem when restoring Windows partition.

    Try it.
     
  14. AKAJohnDoe

    AKAJohnDoe Registered Member

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    BTDT. Doesn't work. Gave up on this crapware.
     
  15. AKAJohnDoe

    AKAJohnDoe Registered Member

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    Acronis, you STILL owe me a refund. $87.11. U.S. Dollars.
     
    Last edited: Jan 21, 2008
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