restored hard drive - XP pro not working

Discussion in 'Acronis True Image Product Line' started by nurracp, Jun 10, 2006.

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  1. nurracp

    nurracp Registered Member

    Jun 10, 2006
    Hi. I have just bought Acronis True Image 9.0.
    I am in the process of checking that it works properly on my computer which is an ordinary PC running XP Pro. I have two 80Gb internal ATA HDDs (disks 1 and 2) and a third internal ATA HDD (Disk 3) which is in an external IDE/USB converter casing that is connected to the computer via a USB. The XP operating system together and all my personal files and data are located on disk 1 (on a single partition).
    After I create an image of disk1 on disk3 ( external USB HDD) I then try to restore the backup onto disk 2 (i.e. I am replicating what I will have to do if ever disk1 breaks down.
    When I restore teh backup image onto disk2 then make this the master HDD, windows XP Pro boots up fine (I see the usual black loading screen with the XP Pro log and the charger bar) but after booting all then I get is a blue screen with a small WindowXP logo, i.e. the restored system has stopped and will not move onto the next phase which is the normal XP account log-in page.I have also tried creating an Acronis backup file on disk1 and then restoring that to disk2 (i.e. I have avoided using the USB connection which I understand can cause problems) but I still get the exact same result.

    Please can anyone help?
  2. Xpilot

    Xpilot Registered Member

    May 14, 2005
    Open the computer case and disconnect drive 2. You should now be able to boot as normal. Next disconnect drive 1 and reconnect drive 2. You should be able now to boot from your restored backup.
    In the vast majority of installations there are no problems with USB drives. I presume that you are doing your trials when booted from the TI recovery CD. Backups made from within your Windows environment are easier, quicker and just as good.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello nurracp,

    Thank you for choosing Acronis Disk Backup Software.

    Xpilot is absolutely right. Please note that we recommend you to unplug one of the hard drives right after the system transferring process has been finished, since keeping both hard drives with identical operating systems connected might cause different boot or drive letter assignment problems.

    If the issue still remains then please Please create Acronis Report as it is described in Acronis Help Post and submit a request for technical support. Attach the collected report file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
  4. Brian K

    Brian K Imaging Specialist

    Jan 28, 2005
    NSW, Australia
    MBR problem.

    What I recommend is after creating your backup image, remove HD 1 and install HD 2 as the Master. Restore the image to HD 2 (using the Acronis CD) and it should boot.

    Then try it your way and use Method #3 from the above link to demonstrate that it was a MBR problem. The HD should then boot.
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