Restore Problem

Discussion in 'Acronis True Image Product Line' started by charlesn56, Feb 19, 2005.

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  1. charlesn56

    charlesn56 Registered Member

    Joined:
    Feb 8, 2005
    Posts:
    10
    I just restored an image to my drive using ATI 8 (build 796). And I get the following error when the disk is booting-up "mprexe has caused and error in mprserv.dll". Help, what has gone/or am I doing something wrong?. o_O
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello charlesn56,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Could you please do the following:

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report utility and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the report.txt file from the floppy disk to support@cronis.com along with the link to this thread and the description where exactly you see the error message you mentioned.

    Thank you.
    --
    Ilya Toytman
     
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