Restore problem Acronis freezes

Discussion in 'Acronis True Image Product Line' started by SpacemanAJ, Jun 8, 2009.

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  1. SpacemanAJ

    SpacemanAJ Registered Member

    Joined:
    Jun 8, 2009
    Posts:
    1
    Hello,

    we made a backup with Acronis True Image Home 2009 on a USB harddrive from a Compaq N610c Laptop.

    So we boot with the Acronis boot CD and do a restore to install this back on other N610c Laptops.
    Trying to restore it on some machines the system hangs by clicking on the "durchsuchen"; "search" button.

    So the system boots up and we can choose restore but by clicking to chose the backup the system freezes.
    The mouse can be moved but that's all after a click on the button search.

    The machines are the same modell with same mainboards; harddrives, cd-Rom, ....

    PS:
    Acronis also hangs without any USB harddrive is conected to the Laptop by clicking on search to look for the backup.

    Thanks for help!
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello SpacemanAJ,

    Thank you for choosing Acronis True Image Home!

    It looks like Acronis loader has some Hardware recognition issue. In this case you have to contact Acronis support and send us the serial number in question and the issue description. We'll provide you an ISO image of an alternative Boot CD based on another Linux kernel that will probably resolve the issue.

    Also you can create your own alternative boot CD based on Windows PE:
    1506: Working with Acronis True Image Plug-In for BartPE

    Thank you.
    Daniel Pustovoy
     
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