Restore Issues

Discussion in 'Acronis True Image Product Line' started by assman, Mar 1, 2006.

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  1. assman

    assman Registered Member

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    Mar 1, 2006
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    ok, i have a pc that has a completly clean HD. i put in TI 9 restore disk, boot, choose full, then restore. ok, i have 2 dvd's burned w/ backup files. i insert disk 2, tell it to choose primary, next, next, then when i go to hit proceed, the pc reboots? why would it do that? also, i did verify the backup integrity.

    any ideas?
     
  2. assman

    assman Registered Member

    Joined:
    Mar 1, 2006
    Posts:
    9
    also, when i try to reinstall an image, i sometimes i get a message that there are partitions already on the drive, the utility must erase these to continue, i tell it to erase partitions, and it reboots?

    please help
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello assman,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create the new bootable rescue media with the latest build and see whether the problem still persists.

    If the problem stil persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic, click on the OK button and choose "Full Version".

    If that does not help, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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